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Child welfare agencies placing youth in hotels, motels, offices and trailers

Media release, "Ombudsman to investigate child welfare practice of placing children and youth in hotels, motels, offices and trailers" (September 5, 2024) Investigation into the practice of child welfare agencies placing young children and teens in hotels, motels, offices and trailers. Announced …
/en/our-work/investigations/ongoing-investigations/child-welfare-agencies-placing-youth-hotels-motels-offices-and-trailers

Secret sale

A man visited a ServiceOntario location to renew his licence plate after he tried to renew it online without success. He was shocked to learn that the vehicle was no longer registered in his name and that ServiceOntario records indicated it had been sold and scrapped. He called us for help in …
A man visited a ServiceOntario location to renew his licence plate after he tried to renew it online without success.
/en/our-work/case-stories/secret-sale

Sticky situation

A man complained to us that he was wrongly charged more than $1,800 for the licence plate stickers on his heavy commercial vehicle. He said the charges should not apply to him, as his vehicles are only used seasonally and not for the full year. Result: We contacted senior officials at the Ministry …
A man complained to us that he was wrongly charged more than $1,800 for the licence plate stickers on his heavy commercial vehicle.
/en/our-work/case-stories/sticky-situation

Breathe easy

Tired of the GO trains that often sat idling near his home, a man asked us for help in raising the matter with Metrolinx. He told us he believed the fumes were causing him health issues. Result: We spoke to Metrolinx staff, who confirmed GO trains do not idle for more than 30 minutes at a time. In …
Tired of the GO trains that often sat idling near his home, a man asked us for help in raising the matter with Metrolinx.
/en/our-work/case-stories/breathe-easy

Continued care

Issues: Children’s aid society, Rights (Get help), Rights (Fairness) A young woman who had been in the care of a children’s aid society (CAS) sought our help because she was not provided with continued care and support – including mental health supports – after she turned 18, even though she was …
A young woman who had been in the care of a children’s aid society (CAS) sought our help because she was not provided with continued care and support.
/en/our-work/case-stories/continued-care

Hair help

Issues: Youth justice facility, Rights (Good care), Rights (Identity) A group of nine youths detained at a youth justice centre complained to us that they could not get hair oil. They complained that this left them with dry hair that was prone to breakage. Result: We made inquiries with the centre …
A group of nine youths detained at a youth justice centre complained to us that they could not get hair oil.
/en/our-work/case-stories/hair-help

Healthy review

Issues: Youth justice facility, Physical restraints, Rights (Safety) A young person in a youth justice centre contacted us after an incident where mechanical restraints were used on him. He complained that he was never assessed by the health care team at the centre after this use of restraints, …
A young person in a youth justice centre contacted us after an incident where mechanical restraints were used on him.
/en/our-work/case-stories/healthy-review

Respectfully reviewed

A Métis man sought our help after he was cut off from Workplace Safety and Insurance Board (WSIB) assistance two weeks after getting approved for it, because his employer offered him the opportunity to take on lighter work. He told us that he felt that his Métis status was being ignored by WSIB …
A Métis man sought our help after he was cut off from Workplace Safety and Insurance Board (WSIB) assistance two weeks after getting approved for it, because his employer offered him the opportunity to take on lighter work.
/en/our-work/case-stories/respectfully-reviewed

Trade trouble

An electrician whose work experience was from outside Canada was frustrated by the length of time Skilled Trades Ontario (STO) was taking to process his application to become a certified construction and maintenance electrician. He told us it wasn’t clear what documentation he had to submit to …
An electrician whose work experience was from outside Canada was frustrated by the length of time Skilled Trades Ontario (STO) was taking to process his application to become a certified construction and maintenance electrician.
/en/our-work/case-stories/trade-trouble

Coming of age

Issues: Rights (Good care), Disability, Indigenous A group home director contacted us about an Indigenous youth with special needs who had been in the home’s care for seven years. The youth was nearing her 18th birthday, and the director was concerned that nothing had been done to ensure that she …
A group home director contacted us about an Indigenous youth with special needs who had been in the home’s care for seven years.
/en/our-work/case-stories/coming-age

Translation error

A paralegal for an employer complained to us that a decision by the Workplace Safety and Insurance Board (WSIB) on the case of a worker from Quebec who was injured in Ontario took almost a year to process because of translation delays. She said many of the documents in the case were in French and …
A paralegal for an employer complained to us that a decision by the Workplace Safety and Insurance Board (WSIB) on the case of a worker from Quebec who was injured in Ontario took almost a year to process because of translation delays.
/en/our-work/case-stories/translation-error

Family care

We stepped in to help an Indigenous man who was struggling to care for the newborn child of relatives suffering from addiction. No paperwork had been done to secure funding for necessary medication, foster care and other resources. RESULT: As a result of our involvement, a Customary Care Agreement …
We stepped in to help an Indigenous man who was struggling to care for the newborn child of relatives suffering from addiction.
/en/our-work/case-stories/family-care

Stress reducer

A man lost his house when his Workplace Safety and Insurance Board (WSIB) benefits were cut off. Although this decision was eventually reversed and his benefits were reinstated through the WSIB, he was diagnosed in the meantime with severe depression. He told our Office he was having difficulty …
A man lost his house when his Workplace Safety and Insurance Board (WSIB) benefits were cut off.
/en/our-work/case-stories/stress-reducer

Bridging the gap

A man sought our help in obtaining his Joint Health and Safety Committee Certification through the Ministry of Labour, Immigration, Training and Skills Development. He said the Ministry refused to recognize his training because there was a 14-year gap between his completion of the first and second …
A man sought our help in obtaining his Joint Health and Safety Committee Certification through the Ministry of Labour, Immigration, Training and Skills Development.
/en/our-work/case-stories/bridging-gap

Proof of skills

A man had been waiting to receive a new wallet card from Skilled Trades Ontario – proof of his skilled trade credentials – for more than a year. He told our Office he received conflicting information about the reasons for the delay. RESULT: After we raised the case with Skilled Trades Ontario …
A man had been waiting to receive a new wallet card from Skilled Trades Ontario – proof of his skilled trade credentials – for more than a year.
/en/our-work/case-stories/proof-skills

Motorcycle mix-up

A man noticed that the driver’s licence he’d had for four years did not indicate that he was also qualified to drive a motorcycle. He told us that DriveTest and the Ministry said his only recourse was to start the motorcycle licensing process all over again. RESULT: After we intervened, Ministry …
A man noticed that the driver’s licence he’d had for four years did not indicate that he was also qualified to drive a motorcycle.
/en/our-work/case-stories/motorcycle-mix

Kept in suspense

A senior sought our help when his driver’s licence was suspended, just seven months after he had gone through an extensive process with the Driver Medical Review Office to get it reinstated. RESULT: When we raised the case with Ministry officials, they clarified that although they had asked the man …
A senior sought our help when his driver’s licence was suspended, just seven months after he had gone through an extensive process with the Driver Medical Review Office to get it reinstated.
/en/our-work/case-stories/kept-suspense-0

Correcting the record

A transgender woman who changed the name and sex designation on her driver’s licence contacted us in frustration after being told that her car insurance would now cost more. She said that in making the changes, the Ministry had given her an entirely new licence number, which was no longer connected …
A transgender woman who changed the name and sex designation on her driver’s licence contacted us in frustration after being told that her car insurance would now cost more.
/en/our-work/case-stories/correcting-record

Support secured

Issues: Duty to report; Disability; Rights (Identity) A staff member from a youth residence contacted us, concerned that a youth with special needs and physical disabilities wasn’t receiving adequate support, such as grab bars in the shower and railings on porch stairs. The youth’s mother and CAS …
A staff member from a youth residence contacted us, concerned that a youth with special needs and physical disabilities wasn’t receiving adequate support, such as grab bars in the shower and railings on porch stairs.
/en/our-work/case-stories/support-secured

Ready, set – redo

Issues: Children’s aid society; Voluntary Youth Services Agreement (VYSA) Three months after he turned 18, a young man told us he had been forced to rely on social assistance because he had never been registered for “Ready, Set, Go” funding, which supports young people transitioning out of care. He …
Three months after he turned 18, a young man told us he had been forced to rely on social assistance because he had never been registered for “Ready, Set, Go” funding, which supports young people transitioning out of care.
/en/our-work/case-stories/ready-set-redo