ATTENTION: OUR ONLINE FORMS ARE DOWN: Our web forms for individual complaints and for mandatory reporting of child deaths and serious bodily harm (DSBH) will be unusable between 5p.m. Friday, October 3 and 9 a.m. Monday October 6. You can still file a complaint or a DSBH report by email at info@ombudsman.on.ca.
Hair help
A group of nine youths detained at a youth justice centre complained to us that they could not get hair oil.
Issues: Youth justice facility, Rights (Good care), Rights (Identity)
A group of nine youths detained at a youth justice centre complained to us that they could not get hair oil. They complained that this left them with dry hair that was prone to breakage.
Result: We made inquiries with the centre and discovered it had provided these youths with an out-of-date form for requesting hygiene products like this – and hair oil was available on the updated form. Once it implemented the right form, we confirmed that the youths were able to obtain the product they needed.
