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ATTENTION – OFFICE CLOSED – MONDAY, FEBRUARY 20

The Office of the Ombudsman of Ontario will be closed on Monday, February 20, for Family Day. Our 1-800-263-1830 line will also be closed. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca. We will reopen on Tuesday, February 21.


Click here to read the latest Message from the Ombudsman.


 

WHO IS THE OMBUDSMAN?

The Ombudsman is an independent officer of the Legislature who investigates complaints from the public about Ontario government services, recommending improvements for governance and resolving individual issues. The Ombudsman is Mr. J. Paul Dubé, who began his five-year term on April 1, 2016. Click here to learn more about the Ombudsman

LATEST NEWS

Ombudsman’s top 10 stories of 2016
It’s been a year of historic change for our office, as the Ombudsman’s mandate doubled and we were able to help Ontarians with a whole new range of issues in the broader public sector. Here are 10 of the key developments of the past year.
Date: 12-30-2016
Ontario Ombudsman marks one year of oversight of municipalities and universities
(TORONTO – December 29, 2016) As the new year approaches, the Office of the Ontario Ombudsman is set to mark one year of oversight of municipalities and universities. Since the historic new jurisdiction took effect Jan. 1, the office has received some 3,176 public complaints and inquiries about municipalities, and 232 about universities.
Date: 12-29-2016
Ombudsman to investigate segregation process in Ontario jails
TORONTO (December 2, 2016) – Ontario Ombudsman Paul Dubé today announced an investigation into how the province tracks and reviews the placement of inmates in solitary confinement in its correctional facilities, in light of serious issues raised in an increasing number of complaints.
Date: 12-02-2016

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