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June 25, 2019

25 June, 2019

Fine treatment

A man who wanted to dispute a $40 parking ticket told municipal staff he would call back to schedule a hearing, but when he did so, he was told it had already taken place.

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June 25, 2019

25 June, 2019

Pothole role

When a snowplow hit a pothole, digging up asphalt and other debris, it dumped the pile in a woman’s front yard and left a larger hole in the road. She complained to us after the municipal crew she called only filled the potholes, leaving the debris in her yard.

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June 25, 2019

25 June, 2019

Water pressure

A man who received a water bill for more than $700 – around seven times more than his usual charge – called us in frustration when the local water company told him his previous bills were only estimates, but this one was based on actual use, and they could not alter his bill.

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June 25, 2019

25 June, 2019

Photo proof

After we made inquiries about a man’s complaint that the required notice of a proposed zoning by-law amendment was not posted on the relevant property, the municipality changed its practices.

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June 26, 2018

26 June, 2018

Hits the spot

When a woman hit a pothole on a county road that damaged her vehicle, she tried to seek reimbursement.

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June 26, 2018

26 June, 2018

Up to code

A man contacted us after getting no response to a complaint about his local Chief Building Official.

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June 26, 2018

26 June, 2018

Making it clear

A woman renting a basement apartment sought our help after a municipal construction crew broke a water pipe near her unit, flooding her apartment and damaging her belongings.

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June 26, 2018

26 June, 2018

Faster lane

We helped a man who waited more than a year to hear back from his municipality about purchasing a portion of the laneway behind his house.

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June 26, 2018

26 June, 2018

Code found

A mall developer told us that local councillors were interfering with the development of her project, but she believed the municipality did not have a code of conduct or integrity commissioner.

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June 27, 2017

27 June, 2017

All wet

After a man complained to us that his municipality had not responded to his letter about flood damage to his basement, municipal staff initially told us they didn’t answer because they deemed the complaint to be without merit.

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June 27, 2017

27 June, 2017

Building good policies

A man who had a complaint about his municipality’s chief building official contacted our Office because his municipality did not have a code of conduct in place, even though this is required by the Building Code Act.

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June 27, 2017

27 June, 2017

Rude awakening

A man complained to his municipality after a member of council called him names in an email. He was not satisfied when the mayor offered to bring him and the councillor together for a private meeting.

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June 27, 2017

27 June, 2017

Sold out

A man contacted our Office after his municipality closed and sold a road allowance adjacent to his property. His family had used the land to access the river, but they were not notified by the municipality or given the chance to purchase a portion of the land, contrary to municipal policy.

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November 8, 2016

8 November, 2016

Billing bungle

A man complained after he received a municipal hydro bill of $1,300, when his normal monthly bill was around $29.

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November 8, 2016

8 November, 2016

Fee factor

A homeowner complained that a $1,950 fee he paid to make a severance application was not refunded when his application was denied.

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November 8, 2016

8 November, 2016

Snow problem

A man told our Office he had tried for 10 years to find out why the municipality removed the snow from the sidewalk in front of his neighbours’ homes, but not his.

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September 30, 2016

30 September, 2016

Uncredited

A man complained to us that he received a water bill and a late payment penalty even though he had a $600 credit with the utility. Our staff contacted the municipality and discovered that the man’s original account had been closed and a new account had been set up without the credit being transferred over.

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August 31, 2016

31 August, 2016

Rental funding issues

A woman applied for Ontario Works benefits and was told she qualified for $1,850 to cover the first and last month's rent payments for an apartment she was moving into in August.

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July 29, 2016

29 July, 2016

No parking

A ​woman who was working temporarily in Ontario and renting a house with no private parking complained to us when the municipality denied her a street parking permit because her vehicle had out-of-province plates.

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April 29, 2016

29 April, 2016

Clarifying our jurisdiction

A town clerk contacted our office after the local council, which was considering establishing a code of conduct, expressed the view that it did not need to appoint an Integrity Commissioner, because any complaints related to the code of conduct could be forwarded to the Ombudsman for review.

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March 31, 2016

31 March, 2016

Denied assistance

A homeless teenager who could not live with either parent was denied assistance through Ontario Works and was not provided with anything in writing about how to appeal the decision.

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February 29, 2016

29 February, 2016

Lack of clear mechanism

We received complaints of alleged violations of the councillor code of conduct in a township.

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