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Ombudsman prepares for expanded oversight of child protection and French language services

(TORONTO, April 12, 2019) – Ombudsman Paul Dubé is now able to release more details of his plan for his office’s new oversight of child protection and French language services, which takes effect on May 1. The Ombudsman’s request for additional funds to take on this expanded jurisdiction has been …

Ontario correctional officers should see report as a chance to improve working conditions: Ombudsman

(TORONTO – June 20, 2013) In his latest report, released on June 11, Ontario Ombudsman André Marin revealed systemic problems with the Ministry of Community Safety and Correctional Services’ treatment of the use of excessive force in correctional institutions, which he said are troubled by a …

Ombudsman appoints former police chiefs as advisors to de-escalation investigation

TORONTO (November 5, 2013) – Ontario Ombudsman André Marin today announced he has appointed two prominent former police chiefs as special advisors to his ongoing investigation into the direction provided by the province to police for de-escalating conflict situations. The advisors are Hon. Vern …

Ombudsman releases plan for new French language services unit

(TORONTO – April 5, 2019) Ontario Ombudsman Paul Dubé met yesterday with personnel at the office of French Language Services Commissioner of Ontario to outline his plan for assuming the responsibilities of that office, as mandated by recent provincial legislation. The government passed legislation …

Newsletter - Ombudsman receives more than 2,400 complaints about Ontario Cannabis Store since legalization

Newsletter - Ombudsman receives more than 2,400 complaints about Ontario Cannabis Store since legalization …

What we can help you with

Ombudsman Ontario has been a powerful voice for fairness, keeping government and public services accountable and protecting your rights for 50 years. We’re here to help you get treated fairly. We take complaints and investigate issues related to more than 1,000 government and public sector …

Newsletter - Ombudsman's statement on segregation and Adam Capay decision

Newsletter - Ombudsman's statement on segregation and Adam Capay decision …

Statement by Ontario Ombudsman Paul Dubé on segregation of inmates and Adam Capay case

(TORONTO – February 28, 2019) Ontario Ombudsman Paul Dubé today released the following statement in light of the release of Justice John Fregau’s decision to stay proceedings against Adam Capay, the 26-year-old man who spent more than four years in solitary confinement (segregation) awaiting trial …

Proactive disclosure

Travel and hospitality expenses : Ombudsman / Deputy Ombudsman / French Language Services Commissioner This section provides information related to the travel and hospitality expenses incurred within the Office of the Ombudsman by the Ombudsman, Deputy Ombudsman and the French Language Services …

Social Media Engagement

If government or public services haven’t treated you fairly, or your rights haven’t been respected, Ombudsman Ontario can help. We are free, independent, and don’t take sides. You can find us on social media to learn more about how we can help you. Why we use social media We use social media to: …

Accessibility Standards

2024 Accessibility Compliance Report 2024 Accessibility Status Report Accessibility Policy Accessibility Standards for Customer Service Accessibility Plan   The Ombudsman is committed to providing accessible services to persons with disabilities, in accordance with the Accessibility for Ontarians …

Policies

Read on to learn more about what to expect when interacting with our Office. Respectful communication Accessibility Social media engagement Complaints about our work … …

Our History

The Office of the Ontario Ombudsman was created in 1975 to help people when they have problems with provincial government and public sector services. Ontario recognized the importance of an independent office to make sure people were treated fairly and their rights were protected. The title …

Ombudsman releases first plans for new child and youth mandate

(TORONTO – February 21, 2019) Ontario Ombudsman Paul Dubé today outlined his plan for assuming the investigative functions of the Provincial Advocate for Children and Youth by May 1, as mandated by recent provincial legislation. As part of the Restoring Trust, Transparency and Accountability Act, …

Politicians cannot do the work of independent officers of the Legislature (QP Briefing)

Originally published as a guest column in This link opens in a new tab Queen’s Park Briefing February 1, 2019 By Paul Dubé A recent column by Deb Hutton, published by Queen’s Park Briefing on January 18, raised provocative questions about the role and usefulness of independent officers of the …

Ontario ombudsman offers masterclass in public impact: ‘Our power is in our voice’ (The Mandarin)

Stephen Easton The Mandarin November 7, 2018 Successful legal advocates must not only bring together evidence to successfully make their case, they must also craft a clear argument around a compelling narrative, and the same goes for an ombudsman or public advocate. In Australia, reports from …

Newsletter - New year, new resources! Promote transparency with these open meetings reference tools

Newsletter - New year, new resources! Promote transparency with these open meetings reference tools …

Ombudsman releases new tools to promote municipal transparency

(TORONTO – January 25, 2019) Ontario Ombudsman Paul Dubé today released two new reference tools for municipal officials and the public, to help ensure that the province’s open meeting laws are consistently applied. For the first time, the hundreds of decisions by the Ombudsman’s office in its …

Open Meetings - Guide for Municipalities

Information and best practices Accessible PDF of the Ombudsman's "Open Meetings - Guide for Municipalities" Municipal digest of open meeting cases Table of contents Message from the Ombudsman Ontario’s open meeting requirements The Ombudsman and closed meeting investigations Exceptions to the open …