The Ombudsman received a complaint that council for the Township of Leeds and the Thousand Islands had discussed a zoning by-law application over email. The Ombudsman determined that council violated the open meeting requirements of the Municipal Act by discussing council b...
/resources/reports,-cases-and-submissions/municipal-meetings/2016/township-of-leeds-and-the-thousand-islands
The Ministry of Education has requested comments on three regulatory proposals related to school board governance and accountability.
/resources/reports,-cases-and-submissions/submissions-to-government/2024/submission-to-the-ministry-of-education-regarding-integrity-commissioners-and-meeting-procedures-for
Eight seconds. That’s all the time it took for cops to slam the door of their cruiser and proceed to shoot Michael MacIsaac, says his sister Joanne.
/resources/news/in-the-news/2016/time-to-ensure-police-are-trained-to-talk-first-(toronto-sun)
Overview Thousands of Ontarians complain to the Ombudsman every year about all aspects of municipal government services, and about closed meetings of municipal councils and committees. As with all complaints we receive, we work to resolve issues at the local level whereve...
/what-we-do/topics/municipalities-en
Investigation into how the Ministry of Education responds to complaints and concerns relating to unlicensed daycare providers.
/resources/reports,-cases-and-submissions/reports-on-investigations/2014/careless-about-child-care
Ombudsman's Message - The Multipurpose Ombudsman The stories in this report, arising from the 19,726 cases we received in 2012-2013, demonstrate how my Office uses a variety of tools to resolve individual and systemic concerns. Picture a “Swiss Army”-style knife with all ...
/resources/reports,-cases-and-submissions/annual-reports/2012-2013-annual-report
Ontario Ombudsman Paul Dubé today called on the Township of St. Clair to apologize to a resident for surprising her with a bill for $11,700.63 in by-law enforcement expenses that it had no legal authority to charge.
/resources/news/press-releases/2018/township-should-apologize,-forgive-property-owner’s-$11,700-debt
After a woman told us her drinking water was discoloured and she feared it was unsafe to drink, we contacted her municipality and the Ontario Clean Water Agency, which runs its water system.
/resources/reports,-cases-and-submissions/selected-cases/2021/cleared-up
When a conservation authority approved a permit to fill regulated flood plains, we received several complaints from local residents concerned about the negative effects on the environment.
/resources/reports,-cases-and-submissions/selected-cases/2023/flood-of-concern
Ombudsman's Message - Expanding our Horizons It is an honour and a privilege for me to serve as Ontario’s seventh Ombudsman. I am particularly grateful for the opportunity to lead such a remarkable team; one I have long held in high esteem. Collectively, we are dedicated ...
/resources/reports,-cases-and-submissions/annual-reports/2015-2016-annual-report