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Ontario's solitary confinement tracking system 'wrong ... oppressive': ombudsman ‘We probably tracked livestock better than we do human beings’ — ministry official (iPolitics.ca)

Ainslie Cruickshank iPolitics.ca April 20, 2017 After a shocking case of solitary confinement in one Ontario prison was exposed last fall, the province’s ombudsman has revealed a system that fails to track how long inmates remain in segregation and largely ignores policies meant to ensure …

Ontario routinely flouts solitary-confinement rules: report (The Globe and Mail)

Patrick White The Globe and Mail April 20, 2017 Following a six-month investigation, Ontario’s Ombudsman has found that the province routinely flouts its own rules around solitary confinement in prisons, regularly losing track of how long prisoners have spent in the restrictive cells as well as why …

Ontario prisons use solitary confinement too often, and for the wrong reasons (TVO)

John Michael McGrath TVO.org April 24, 2017 The most important thing to know about last week's report from provincial Ombudsman Paul Dubé isn’t that he's highlighted the terrible state of Ontario’s correctional centres, their over-reliance on solitary confinement (officially known as segregation), …

Ontario ombudsman slams segregation use (Canadian Press)

Colin Perkel The Canadian Press April 20, 2017 TORONTO — Vulnerable inmates are being put at risk due to Ontario's highly flawed system of segregation, the province's ombudsman said Thursday. In a hard-hitting report, Paul Dubé says no one is properly tracking how long inmates are kept in solitary, …

It’s high time to track and reduce the use of solitary confinement: Editorial (The Star)

The Star April 24, 2017 In Ontario prisons, the shameful reality is that inmates are sometimes tossed into solitary confinement and then forgotten, for years, by the province. We have long known this. Yet despite having studied the problem for years, Queen's Park has done little about it. A …

‘Serious problems’ in use of segregation in prisons, Ontario ombudsman reports (The Star)

Kristin Rushowy The Star April 20, 2017   Paul Dubé calls on provincial government to better track and monitor use of solitary confinement. The use of segregation in Ontario jails is full of “serious problems,” including a lack of accurate tracking and monitoring of prisoners, says the province’s …

The Role of the Ombudsman (OPC Register)

Peggy Sweeney Photography by Ethan Horst Mitchell and Stefanie Neves OPC Register   The Ombudsman Act provides the Office of the Ombudsman of Ontario with the authority to oversee and investigate the provincial government, including provincial ministries, Crown corporations, tribunals, agencies, …

Ontario ombudsman investigates cases where drivers miss notice of licence suspension (The Star)

Rob Ferguson Queen's Park Bureau The Star June 27, 2017   Ontario’s ombudsman is investigating “weak links” to find out how drivers whose licences have been suspended or reinstated have missed important notifications from the Ministry of Transportation. Mailing systems and computer problems are …

It looks like change is finally coming to the Family Responsibility Office (TVO)

John Michael McGrath TVO June 27, 2017   The Family Responsibility Office is one of the perennial nightmare cases in the provincial government. The agency responsible for enforcing child- and spousal-support payments is never going to be the soil out of which good-news stories grow. Still, it’s …

10 notable cases from the Ontario ombudsman's annual report (QP Briefing)

Sabrina Nanji Posted with permission from QP Briefing June 27, 2017   Ontario ombudsman Paul Dubé on Tuesday released his annual report into the 21,328 complaints his office received in 2016-17 - his first full term with an expanded mandate that now covers municipalities, universities and school …

The Ontario Ombudsman’s Top 10 Things to Know for 2016

A year-end Top 10 list is an annual tradition here at the Office of the Ontario Ombudsman. As we wrap up our milestone 40th year and welcome an historic expansion of our mandate on January 1, Acting Ombudsman Barbara Finlay has designed this year’s list to help Ontarians get to know us better. …

Ombudsman’s office releases submission on carding

Calls for overhaul, strict control of “illegal” police practice (TORONTO – September 24, 2015) – The Office of the Ombudsman of Ontario today publicly released its submission to the government on the subject of police street checks. The submission was made in August as part of the Ministry of …

Ombudsman’s office marks 40 years of helping citizens, improving governance

(TORONTO — October 30, 2015) - The Office of the Ontario Ombudsman today celebrates 40 years of helping citizens resolve issues with the provincial government. The occasion comes as the office embarks on an historic expansion of its mandate – something the first Ombudsman began calling for in 1975. …

Ombudsman urges corporate culture overhaul, ongoing oversight of Hydro One

(TORONTO – May 25, 2015) - Ombudsman André Marin today called on Hydro One to overhaul its corporate culture to focus on customers and transparency, and urged the government to preserve independent oversight of the utility in the public interest. Reporting on the largest investigation in his …

Ombudsman reports progress in municipal transparency, encourages local accountability officers

(TORONTO – December 16, 2015) - A new era of local government accountability begins January 1 when the Office of the Ontario Ombudsman takes on full oversight of municipalities, Acting Ombudsman Barbara Finlay said today in releasing the Office’s latest report. “We look forward to the chance, at …

Ombudsman receives 50 complaints about school boards in first week of mandate; increase expected as classes begin

(TORONTO – September 8, 2015) - One week after new legislation enabling the Ontario Ombudsman to take complaints about school boards took effect, 50 people have complained about a diverse range of issues – a number expected to grow as Ontario children return to school today. “We’re already seeing a …

Ombudsman receives 10,000+ complaints about Hydro One, urges utility to stop “cruel, deceitful” threats to customers

(TORONTO – March 11, 2015) - Just 13 months after launching an investigation into billing and customer service problems at Hydro One , Ontario Ombudsman André Marin announced today his office has received more than 10,000 complaints about the utility – its highest total, by far, for any …

Ombudsman oversight coming soon to municipalities, universities and school boards

Dates for Bill 8 proclaimed: Historic expansion of mandate (TORONTO – May 21, 2015) – The public will be able to complain to the Ontario Ombudsman about school boards as of September 1, 2015, and about municipalities and universities as of January 1, 2016, now that the dates have been proclaimed …

Ombudsman no longer able to take Hydro One complaints

(TORONTO – June 4, 2015) Ontario Ombudsman André Marin today reminded customers of Hydro One that his office is no longer able to take complaints about the utility, now that royal assent has been given to Bill 91, the Building Ontario Up Act (Budget Measures) 2015. The Ombudsman’s Office also …

Ombudsman marks decade of progress in 2014-2015 Annual Report

TORONTO (July 28, 2015) – Ontario Ombudsman André Marin today released his tenth annual report, marking the end of an historic year – and decade – that saw the largest investigation in the history of the office, the enactment of legislation extending the Ombudsman’s mandate to municipalities, …