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What to expect if we contact you

Read on to learn more about administrative fairness, how we resolve complaints, what happens if we contact your organization, and what to expect during an investigation. How we resolve complaints Here’s how we work: We prioritize urgent and serious cases We are objective and impartial. We do not …

Info for public bodies and officials

The Ontario Ombudsman can take complaints about more than 1,000 government and public sector organizations. We work closely with these organizations to resolve issues and make sure public services are fair. Public organizations should treat people fairly and respect their rights. Learn below about …

About us

Ombudsman Ontario helps keep government and public services accountable and protects the rights of Ontarians. We’re here to resolve your complaints and make sure you are treated fairly. The Ombudsman is an independent officer of the legislature. We are not a government department. Offices like ours …

French speakers

Read on to find out about: What you should know How we can help you Results and positive change Connecting with you Use the “Make a complaint” button to tell us your concern. It’s easy, confidential and free. Make a complaint What you should know We have a dedicated team that works in French and …

Children, youth and families

We talk to children and youth every day about problems with things like: Daycare and school – from kindergarten all the way to college and university Family support or other benefits Health and social services for young people with special needs Birth certificates or driver’s licences Services from …

Help for…

Learn more about: Organizations you can complain about What we can and can’t do … Ombudsman Ontario is here to make sure everyone in the province is treated fairly by government and public services. We can help with your concerns and make sure your rights are respected. … Help …

Digest search

Search the digest using your own words. Keep in mind some search phrases may not yield any results. You can also try searching by browsing the Keyword Directory . … Digest …

Investigations and reviews - School board meetings

The Ontario Ombudsman has the authority to review and investigate complaints concerning the administrative conduct of school boards, including complaints concerning meetings held by a board of trustees or a committee of a board. Under the  Education Act , all meetings of a board of trustees and a …

News from the French Language Services Unit

2024 December 5, 2024 - Annual Report:  2023-2024 Annual Report of the French Language Services Commissioner of Ontario July 12, 2024 - Investigation Report:  “ Missed Messages ” - Investigation into unilingual out-of-home government advertising regarding health services between April 1, 2020 and …

Frequently Asked Questions - Children and Youth

What does “ombudsman” mean? The word “Ombudsman” is Swedish. It means “citizen’s representative.” An ombudsman is someone who helps people, young or old, who have problems with government services. What does an ombudsman do? An ombudsman takes complaints from people who feel they were not treated …

Message from the Ombudsman

Message from the Ombudsman …

Ongoing investigations

Ombudsman Ontario conducts investigations to ensure public sector organizations serve Ontarians fairly, efficiently, and transparently. When systemic issues or widespread concerns arise, we launch in-depth investigations to uncover the root causes and recommend solutions. Our ongoing investigations …

Notification of death or serious bodily harm

Municipalities and local boards

Municipalities and local boards …

Keyword Directory

Use our alphabetical listing below to browse keywords and read the reports or letters containing them. You can also try searching the digest with our search function . … Keyword …

Open meetings: Case digest

Welcome to the Ontario Ombudsman's open meeting case digest Municipal meetings should always be open to the public, with a few narrow exceptions. Ontario municipalities are required to appoint an investigator for complaints about  municipal meetings that are not open to the public; this can be the …

Investigations

We investigate major systemic issues under the Ombudsman Act and make recommendations to improve public services. These recommendations have resulted in benefits to millions of Ontarians. Among those benefits: Expanded screening of newborn babies for metabolic diseases A more secure lottery system …

Careers

Join our team at Ombudsman Ontario We are looking for dedicated professionals who: Share our passion for public service Are eager to contribute to meaningful change Life at Ombudsman Ontario When you join Ombudsman Ontario, you become part of a team that values integrity, accountability and …

Speeches and articles

Speeches and articles …

Submissions to government

The Ombudsman and French Language Services Commissioner provide expert input on proposed legislation, drawing on their extensive experience addressing systemic issues and ensuring fairness. Their insights help shape laws that better serve and protect the rights of all Ontarians. Read the …