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Rental funding issues

A woman applied for Ontario Works benefits and was told she qualified for $1,850 to cover the first and last month's rent payments for an apartment she was moving into in August. However, a short time later, she was told she only qualified for $825 - the cost of the first month's rent - and …
A woman applied for Ontario Works benefits and was told she qualified for $1,850 to cover the first and last month's rent payments for an apartment she was moving into in August.
/en/our-work/case-stories/rental-funding-issues

Pressed for cash

A college student who was taking “compressed” courses over the summer questioned why she didn’t qualify for full-time OSAP funding, as her college had previously determined that her compressed course load made her eligible. Our inquiries determined that the college had made an error, and the woman …
A college student who was taking “compressed” courses over the summer questioned why she didn’t qualify for full-time OSAP funding, as her college had previously determined that her compressed course load made her eligible.
/en/our-work/case-stories/pressed-cash

Painful delay

A woman who was seriously injured in a car accident complained that she waited seven months to receive her application for ODSP benefits. Our staff discovered that her initial call was not responded to for a month, despite a promise on ODSP’s website that a case worker would set up an interview …
A woman who was seriously injured in a car accident complained that she waited seven months to receive her application for ODSP benefits.
/en/our-work/case-stories/painful-delay

Outside the zone

A father contacted us when the principal at his daughter’s school told him she could no longer attend the school, since the family lived outside the catchment area. After our Office contacted the principal and superintendent, the daughter was allowed to stay at the school for another year, and the …
A father contacted us when the principal at his daughter’s school told him she could no longer attend the school, since the family lived outside the catchment area.
/en/our-work/case-stories/outside-zone

No place like home

A mother of a teenage boy with autism sought our Office’s help after her son was restricted to 45 minutes of school per day due to behavioural issues. She wanted to home-school her son, but the board insisted he come to class for 45 minutes every day. After our staff facilitated communications …
A mother of a teenage boy with autism sought our Office’s help after her son was restricted to 45 minutes of school per day due to behavioural issues.
/en/our-work/case-stories/no-place-home-0

No parking

A ​woman who was working temporarily in Ontario and renting a house with no private parking complained to us when the municipality denied her a street parking permit because her vehicle had out-of-province plates. We confirmed that this is the municipality's policy, but it is reviewing its permit …
A ​woman who was working temporarily in Ontario and renting a house with no private parking complained to us when the municipality denied her a street parking permit because her vehicle had out-of-province plates.
/en/our-work/case-stories/no-parking

No answer

A woman on a waiting list for a popular, limited-enrolment college program called our Office for help when she could not get any information from the college about whether she had been accepted. We discovered that for this program, the college only made acceptance offers to students over the phone, …
A woman on a waiting list for a popular, limited-enrolment college program called our Office for help when she could not get any information from the college about whether she had been accepted.
/en/our-work/case-stories/no-answer

New identity

After living on the streets for many years, a man sought our help in obtaining valid identification so he could apply for full-time work. His application for a new birth certificate was denied because he had provided incorrect information about his mother. Our staff explored other options for the …
After living on the streets for many years, a man sought our help in obtaining valid identification so he could apply for full-time work.
/en/our-work/case-stories/new-identity

Lack of clear mechanism

We received complaints of alleged violations of the councillor code of conduct in a township. While reviewing the complaints, we determined that the code of conduct wasn't readily available to the public, and there was no clear mechanism for making a complaint. Immediately following our inquiries, …
We received complaints of alleged violations of the councillor code of conduct in a township.
/en/our-work/case-stories/lack-clear-mechanism

Justice delayed

An inmate complained that he had sat in jail for days after becoming eligible for parole because a parole hearing had not been scheduled for him. He had signed a consent form to delay his hearing past his parole eligibility date, but said he had only done so because he was told the Parole Board was …
An inmate complained that he had sat in jail for days after becoming eligible for parole because a parole hearing had not been scheduled for him.
/en/our-work/case-stories/justice-delayed

Home school solution

A teenage boy with autism who was only permitted to attend class for 45 minutes a day due to aggression issues was refusing to return to school because of an incident when police were called. His mother suggested the school board assist with providing home schooling, but the board insisted the boy …
A teenage boy with autism who was only permitted to attend class for 45 minutes a day due to aggression issues was refusing to return to school because of an incident when police were called.
/en/our-work/case-stories/home-school-solution

Held at the border

A mother whose support payments from her ex-husband were collected through an enforcement agency in the U.S. complained that the FRO would not release any of it to her because it didn’t have the necessary documentation from a U.S. court. She had even travelled to the U.S. in an attempt to get the …
A mother whose support payments from her ex-husband were collected through an enforcement agency in the U.S. complained that the FRO would not release any of it to her because it didn’t have the necessary documentation from a U.S. court.
/en/our-work/case-stories/held-border

Guard let down

A man who needed to renew his Ontario Security Guard licence for work contacted our Office for help in speeding up the process with the Ministry of Community Safety and Correctional Services. He had been waiting for three months and his existing licence had expired, which threatened to affect his …
A man who needed to renew his Ontario Security Guard licence for work contacted our Office for help in speeding up the process with the Ministry of Community Safety and Correctional Services.
/en/our-work/case-stories/guard-let-down

Follow the money

A mother of two complained that FRO officials had not done enough to collect the more than $30,000 in support owed by her ex-husband, even though they knew where he worked. After we contacted FRO officials, they issued notice to the man’s employer and have since collected more than $5,000 in …
A mother of two complained that FRO officials had not done enough to collect the more than $30,000 in support owed by her ex-husband, even though they knew where he worked.
/en/our-work/case-stories/follow-money

Fire protection

A man whose home and important documents were destroyed by fire complained that he was having trouble renewing his Ontario health card. He had been given a temporary card, but it was due to expire soon, and he needed a quick resolution because he suffers from seizures and requires frequent medical …
A man whose home and important documents were destroyed by fire complained that he was having trouble renewing his Ontario health card.
/en/our-work/case-stories/fire-protection

Finding compassion

A woman complained to our Office on behalf of her 34-year-old daughter, who requires a specially-made drug at a cost of $200 per month. The drug is not covered by the Ontario Drug Benefit Program and her cardiologist’s request under the Exceptional Access Program was denied. After our Office …
A woman complained to our Office on behalf of her 34-year-old daughter, who requires a specially-made drug at a cost of $200 per month.
/en/our-work/case-stories/finding-compassion

Fee factor

A homeowner complained that a $1,950 fee he paid to make a severance application was not refunded when his application was denied. Our inquiries with the municipality revealed that the application fee is non-refundable, but this is not communicated to applicants before they pay. The municipality …
A homeowner complained that a $1,950 fee he paid to make a severance application was not refunded when his application was denied.
/en/our-work/case-stories/fee-factor

Fail safe

A student complained that he had failed a course due to false information provided to his professor by a teaching assistant. We directed him back to the university’s grades appeal process, explaining that we are an office of last resort and our role is not to overturn decisions, but if he is …
A student complained that he had failed a course due to false information provided to his professor by a teaching assistant.
/en/our-work/case-stories/fail-safe

Entry Prohibited

A woman complained to us after she and her husband received a ‘Notice of Prohibition of Entry’ from a board in October 2012, with no end date or written rationale provided. Our Office confirmed that the Director of Education had the authority to issue the notice, but that the school board should …
A woman complained to us after she and her husband received a ‘Notice of Prohibition of Entry’ from a board in October 2012, with no end date or written rationale provided.
/en/our-work/case-stories/entry-prohibited

Distance discount

A distance education student complained he was asked to pay fees for various services only available on campus, such as student lifestyle fees. We referred him to information on the university’s website about compulsory and non-compulsory fees, and provided information about how to get a refund of …
A distance education student complained he was asked to pay fees for various services only available on campus, such as student lifestyle fees.
/en/our-work/case-stories/distance-discount