Fee factor
A homeowner complained that a $1,950 fee he paid to make a severance application was not refunded when his application was denied.
ATTENTION – OFFICE CLOSED – TUESDAY, SEPTEMBER 30: To observe National Day for Truth and Reconciliation, a day of commemoration and reflection, the Office will be closed on Tuesday, September 30. Our phone lines will also be closed. Our services will resume on Wednesday, October 1st at 9 a.m. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
A homeowner complained that a $1,950 fee he paid to make a severance application was not refunded when his application was denied.
A homeowner complained that a $1,950 fee he paid to make a severance application was not refunded when his application was denied. Our inquiries with the municipality revealed that the application fee is non-refundable, but this is not communicated to applicants before they pay. The municipality agreed with our recommendation that it should make this information public on its website and/or on the application itself.