New identity
After living on the streets for many years, a man sought our help in obtaining valid identification so he could apply for full-time work.
ATTENTION – OFFICE CLOSED – TUESDAY, SEPTEMBER 30: To observe National Day for Truth and Reconciliation, a day of commemoration and reflection, the Office will be closed on Tuesday, September 30. Our phone lines will also be closed. Our services will resume on Wednesday, October 1st at 9 a.m. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
After living on the streets for many years, a man sought our help in obtaining valid identification so he could apply for full-time work.
After living on the streets for many years, a man sought our help in obtaining valid identification so he could apply for full-time work. His application for a new birth certificate was denied because he had provided incorrect information about his mother. Our staff explored other options for the man with the office of the Registrar General, and his application was approved after he was able to provide the names and birthdates of his siblings and his daughter. The man acquired a birth certificate and health card and is now employed and doing well.