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Secret sale

A man visited a ServiceOntario location to renew his licence plate after he tried to renew it online without success. He was shocked to learn that the vehicle was no longer registered in his name and that ServiceOntario records indicated it had been sold and scrapped. He called us for help in …
A man visited a ServiceOntario location to renew his licence plate after he tried to renew it online without success.

Sticky situation

A man complained to us that he was wrongly charged more than $1,800 for the licence plate stickers on his heavy commercial vehicle. He said the charges should not apply to him, as his vehicles are only used seasonally and not for the full year. Result: We contacted senior officials at the Ministry …
A man complained to us that he was wrongly charged more than $1,800 for the licence plate stickers on his heavy commercial vehicle.

Breathe easy

Tired of the GO trains that often sat idling near his home, a man asked us for help in raising the matter with Metrolinx. He told us he believed the fumes were causing him health issues. Result: We spoke to Metrolinx staff, who confirmed GO trains do not idle for more than 30 minutes at a time. In …
Tired of the GO trains that often sat idling near his home, a man asked us for help in raising the matter with Metrolinx.

Respectfully reviewed

A Métis man sought our help after he was cut off from Workplace Safety and Insurance Board (WSIB) assistance two weeks after getting approved for it, because his employer offered him the opportunity to take on lighter work. He told us that he felt that his Métis status was being ignored by WSIB …
A Métis man sought our help after he was cut off from Workplace Safety and Insurance Board (WSIB) assistance two weeks after getting approved for it, because his employer offered him the opportunity to take on lighter work.

Trade trouble

An electrician whose work experience was from outside Canada was frustrated by the length of time Skilled Trades Ontario (STO) was taking to process his application to become a certified construction and maintenance electrician. He told us it wasn’t clear what documentation he had to submit to …
An electrician whose work experience was from outside Canada was frustrated by the length of time Skilled Trades Ontario (STO) was taking to process his application to become a certified construction and maintenance electrician.

Translation error

A paralegal for an employer complained to us that a decision by the Workplace Safety and Insurance Board (WSIB) on the case of a worker from Quebec who was injured in Ontario took almost a year to process because of translation delays. She said many of the documents in the case were in French and …
A paralegal for an employer complained to us that a decision by the Workplace Safety and Insurance Board (WSIB) on the case of a worker from Quebec who was injured in Ontario took almost a year to process because of translation delays.

Stress reducer

A man lost his house when his Workplace Safety and Insurance Board (WSIB) benefits were cut off. Although this decision was eventually reversed and his benefits were reinstated through the WSIB, he was diagnosed in the meantime with severe depression. He told our Office he was having difficulty …
A man lost his house when his Workplace Safety and Insurance Board (WSIB) benefits were cut off.

Bridging the gap

A man sought our help in obtaining his Joint Health and Safety Committee Certification through the Ministry of Labour, Immigration, Training and Skills Development. He said the Ministry refused to recognize his training because there was a 14-year gap between his completion of the first and second …
A man sought our help in obtaining his Joint Health and Safety Committee Certification through the Ministry of Labour, Immigration, Training and Skills Development.

Proof of skills

A man had been waiting to receive a new wallet card from Skilled Trades Ontario – proof of his skilled trade credentials – for more than a year. He told our Office he received conflicting information about the reasons for the delay. RESULT: After we raised the case with Skilled Trades Ontario …
A man had been waiting to receive a new wallet card from Skilled Trades Ontario – proof of his skilled trade credentials – for more than a year.

Motorcycle mix-up

A man noticed that the driver’s licence he’d had for four years did not indicate that he was also qualified to drive a motorcycle. He told us that DriveTest and the Ministry said his only recourse was to start the motorcycle licensing process all over again. RESULT: After we intervened, Ministry …
A man noticed that the driver’s licence he’d had for four years did not indicate that he was also qualified to drive a motorcycle.

Kept in suspense

A senior sought our help when his driver’s licence was suspended, just seven months after he had gone through an extensive process with the Driver Medical Review Office to get it reinstated. RESULT: When we raised the case with Ministry officials, they clarified that although they had asked the man …
A senior sought our help when his driver’s licence was suspended, just seven months after he had gone through an extensive process with the Driver Medical Review Office to get it reinstated.

Correcting the record

A transgender woman who changed the name and sex designation on her driver’s licence contacted us in frustration after being told that her car insurance would now cost more. She said that in making the changes, the Ministry had given her an entirely new licence number, which was no longer connected …
A transgender woman who changed the name and sex designation on her driver’s licence contacted us in frustration after being told that her car insurance would now cost more.

Dues blues

A Francophone man in Quebec had been told he still owed dues for his trade licence, dating back to when he lived in Ontario a decade ago. He couldn’t understand what was owing, or why, and he had trouble getting information in French. We intervened on two fronts: We connected with supervisors at …
A Francophone man in Quebec had been told he still owed dues for his trade licence, dating back to when he lived in Ontario a decade ago.

Expense suspense

An injured worker had been approved by the Workplace Safety and Insurance Board (WSIB) to see a doctor some distance from his home. He tried to claim travel and meal expenses from the WSIB, but both were denied. He appealed the decision, but only his travel expenses were approved – and he had to …
An injured worker had been approved by the Workplace Safety and Insurance Board (WSIB) to see a doctor some distance from his home.

Wait for it

A woman who had been approved for a second payment of $10,000 from the Ontario Small Business Support Grant program, sought our help after months of waiting. She said program officials had told her just to wait. At our urging, they reviewed her case and said they would expedite her second payment – …
A woman who had been approved for a second payment of $10,000 from the Ontario Small Business Support Grant program, sought our help after months of waiting.

Tricky ticket

A woman contacted us after a difficult experience trying to resolve a traffic ticket. She had paid off the ticket in 1998, but in 2019, she was notified that there was $26 owing on her file for a late fee she hadn’t been told about, and her driver’s licence would be suspended if she did not pay it. …
A woman contacted us after a difficult experience trying to resolve a traffic ticket.

Wurst case scenario

An aspiring hot dog vendor complained to us after waiting for two years for a letter from the Ministry to confirm that his custom-built propane-fueled hot dog cart did not require a vehicle identification number or licence plate. He had received no response to his calls and faxes to the Ministry. …
An aspiring hot dog vendor complained to us after waiting for two years for a letter from the Ministry to confirm that his custom-built propane-fueled hot dog cart did not require a vehicle identification number or licence plate.

Name shame

A mother contacted us in frustration about the conduct of a driving instructor towards her son, a student driver. The student was in the process of a gender transition, and the name on his legal documents was not the same as the name he had chosen to use in daily life. The mother complained that …
A mother contacted us in frustration about the conduct of a driving instructor towards her son, a student driver.

At your service

A mother sought our help when a DriveTest centre wouldn’t let her daughter bring her certified service dog on her road test. The third party that administered testing at this centre told us that they don’t allow any animals, including service animals, in vehicles. We raised this case with officials …
A mother sought our help when a DriveTest centre wouldn’t let her daughter bring her certified service dog on her road test.

Second chance

After receiving the first of two Small Business Support Grant payments, a business owner was told he was no longer eligible for the second. He sought our help after discovering that an error in his banking information had caused his bank to reject the second payment to his account. When he tried to …
After receiving the first of two Small Business Support Grant payments, a business owner was told he was no longer eligible for the second.