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Trucker stop

A would-be commercial truck driver complained to us after the private career college where he took his Mandatory Entry Level Training course was suspended by the Ministry of Colleges and Universities. He had passed the training and road test, but was told he was no longer eligible to receive his …
A would-be commercial truck driver complained to us after the private career college where he took his Mandatory Entry Level Training course was suspended by the Ministry of Colleges and Universities.
/en/our-work/case-stories/trucker-stop

Slow off the marks

A college graduate seeking to pursue studies at a university sought our help when he was unable to provide official transcripts from the college, whose offices were closed in spring 2020 due to COVID-19. He complained that the college did not respond to his inquiries until June, and did not provide …
A college graduate seeking to pursue studies at a university sought our help when he was unable to provide official transcripts from the college, whose offices were closed in spring 2020 due to COVID-19.
/en/our-work/case-stories/slow-marks

Process upgrade

A university student who had completed two years of courses applied for late withdrawal because of a previously undiagnosed mental illness. She sought our help after the university’s academic appeals committee denied her request and she was given a failing grade. Our review of the committee’s …
A university student who had completed two years of courses applied for late withdrawal because of a previously undiagnosed mental illness.
/en/our-work/case-stories/process-upgrade

Opportunity granted

A former master’s student who began to work in her field just before she completed her degree complained to us that the Ontario Student Assistance Program (OSAP) had deemed her ineligible for an Ontario Student Opportunities Grant, due to unreported income. She conceded that she had inadvertently …
A former master’s student who began to work in her field just before she completed her degree complained to us that the Ontario Student Assistance Program (OSAP) had deemed her ineligible for an Ontario Student Opportunities Grant, due to unreported income.
/en/our-work/case-stories/opportunity-granted

No longer a loan

After being injured and hospitalized, a college student was unable to complete his one-year course, so the Ontario Student Assistance Program (OSAP) converted his $15,000 grant to a loan. He sought our help in asking OSAP to convert the loan back to a grant, so he could apply for further funding to …
After being injured and hospitalized, a college student was unable to complete his one-year course, so the Ontario Student Assistance Program (OSAP) converted his $15,000 grant to a loan.
/en/our-work/case-stories/no-longer-loan

Right to review

We helped a parent who was refused an identification, placement and review committee (IPRC) to assess her daughter’s giftedness in kindergarten. She was told that the school board did not do IPRCs before Grade 3. We pointed out to the board that, under the Education Act , it did not have the …
We helped a parent who was refused an identification, placement and review committee (IPRC) to assess her daughter’s giftedness in kindergarten.
/en/our-work/case-stories/right-review

Course completed

A transgender student at a college of applied arts and technology complained to us that she had experienced harassment, bullying, and a lack of accommodation. The college had investigated her allegations, but found them to be unsubstantiated, and their attempt to reach a mediated solution failed. …
A transgender student at a college of applied arts and technology complained to us that she had experienced harassment, bullying, and a lack of accommodation.
/en/our-work/case-stories/course-completed

Second chance

A federal inmate who was taking university courses sought our help with submitting a grade appeal. He had tried to submit it to the university’s senate committee, but received no response because he sent it directly to his professor instead of the registrar. We clarified the appeal process for him, …
A federal inmate who was taking university courses sought our help with submitting a grade appeal. He had tried to submit it to the university’s senate committee, but received no response because he sent it directly to his professor instead of the registrar.
/en/our-work/case-stories/second-chance-0

Language barrier

An English-speaking mother whose child attends a French-language school was facing barriers when attempting to raise concerns with the school principal. Board officials told us they have many families with only one parent who speaks French, and the expectation is that staff will accommodate …
An English-speaking mother whose child attends a French-language school was facing barriers when attempting to raise concerns with the school principal.
/en/our-work/case-stories/language-barrier

Northern resources

A woman in a remote northern community complained to our Office that her grandson, who has Fetal Alcohol Spectrum Disorders (FASD), had been excluded from school for four months due to escalating violent behaviour. When the child was allowed back to school, he was only allowed to attend for two …
A woman in a remote northern community complained to our Office that her grandson, who has Fetal Alcohol Spectrum Disorders (FASD), had been excluded from school for four months due to escalating violent behaviour. When the child was allowed back to school, he was only allowed to attend for two hours per day, four times a week. 
/en/our-work/case-stories/northern-resources

Lessons Not Learned

Ombudsman Report Transparency of Near North District School Board’s decision to close Widdifield Secondary School after the 2016-2017 Pupil Accommodation Review process “Lessons Not Learned” Paul Dubé Ombudsman of Ontario July 2019 Table of Contents Executive Summary …
Transparency of Near North District School Board’s decision to close Widdifield Secondary School after the 2016-2017 Pupil Accommodation Review process.
/en/our-work/investigations/lessons-not-learned

Changed course

A student who was close to completing her program at a college of applied arts and technology was unsure if she had all the credits she needed for her diploma, so she enrolled in an extra course just in case. She was told that if she discovered it wasn’t necessary, her enrolment would be …
A student who was close to completing her program at a college of applied arts and technology was unsure if she had all the credits she needed for her diploma, so she enrolled in an extra course just in case.
/en/our-work/case-stories/changed-course

Oh brother

In a case that officials called “unprecedented,” a brother and sister complained to us about difficulties in applying to the Ontario Student Assistance Program (OSAP) – one to attend college, the other university. It turned out that the federal government had accidentally issued them identical …
In a case that officials called “unprecedented,” a brother and sister complained to us about difficulties in applying to the Ontario Student Assistance Program (OSAP) – one to attend college, the other university.
/en/our-work/case-stories/oh-brother

Technical difficulty

A Grade 10 student was disappointed to receive a failing grade on the writing component of the Ontario Secondary School Literacy Test. She had been permitted to submit the essay portion of the test via computer as an accommodation for her dyslexia, but due to a technical problem, the essay was …
A Grade 10 student was disappointed to receive a failing grade on the writing component of the Ontario Secondary School Literacy Test.
/en/our-work/case-stories/technical-difficulty

Just missed the mark

A mother of three who was enrolled in a combined college and university nursing program was not allowed to progress to the university portion of the program because her grade in a college course was 1.5% below the required threshold. She appealed the mark, but complained to us that the college’s …
A mother of three who was enrolled in a combined college and university nursing program was not allowed to progress to the university portion of the program because her grade in a college course was 1.5% below the required threshold.
/en/our-work/case-stories/just-missed-mark

Right to appeal

A university student contacted our Office with several concerns, including a stalled academic appeal, the conduct of one of his professors, administrative fees, and the university’s unwillingness to release his official transcript. Our Office made several inquiries and determined that he could …
A university student contacted our Office with several concerns, including a stalled academic appeal, the conduct of one of his professors, administrative fees, and the university’s unwillingness to release his official transcript.
/en/our-work/case-stories/right-appeal

Searching for answers

A father contacted us after he went to pick up his daughters at their after-school program and discovered they were off premises without any prior notice. The girls, aged 4 and 10, were among a group of 60 children who were taken on a walk through a residential area as part of a safety drill. Our …
A father contacted us after he went to pick up his daughters at their after-school program and discovered they were off premises without any prior notice.
/en/our-work/case-stories/searching-answers

To fee or not to fee

Our staff helped two parents whose local school board wanted to charge them more than $6,000 in tuition for their son because his legal guardian lived outside of Ontario – even though the boy did not live with the guardian. We spoke with the school board and the Ministry of Education, and found …
Our staff helped two parents whose local school board wanted to charge them more than $6,000 in tuition for their son because his legal guardian lived outside of Ontario – even though the boy did not live with the guardian.
/en/our-work/case-stories/fee-or-not-fee

Bus fuss

A mother of two sought our help after she was unable to get a response from her school board about why she could not get busing for her four-year-old son, even though her eight-year-old son was being bused to a school closer to home. She was on social assistance and had been spending $20 on taxis …
A mother of two sought our help after she was unable to get a response from her school board about why she could not get busing for her four-year-old son, even though her eight-year-old son was being bused to a school closer to home.
/en/our-work/case-stories/bus-fuss

The Route of the Problem

English Outside Front Cover English Outside Back Cover The The Route of The PRoblem Route of The PRoblem Investigation into the Toronto District and Toronto Catholic District school boards’ oversight of student transportation and their response to delays and disruptions at the start of the …
Investigation into the Toronto District and Toronto Catholic District school boards’ oversight of student transportation and their response to delays and disruptions at the start of the 2016-2017 school year.
/en/our-work/investigations/route-problem