Searching for answers
A father contacted us after he went to pick up his daughters at their after-school program and discovered they were off premises without any prior notice.
ATTENTION – OFFICE CLOSED – TUESDAY, SEPTEMBER 30: To observe National Day for Truth and Reconciliation, a day of commemoration and reflection, the Office will be closed on Tuesday, September 30. Our phone lines will also be closed. Our services will resume on Wednesday, October 1st at 9 a.m. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
A father contacted us after he went to pick up his daughters at their after-school program and discovered they were off premises without any prior notice.
A father contacted us after he went to pick up his daughters at their after-school program and discovered they were off premises without any prior notice. The girls, aged 4 and 10, were among a group of 60 children who were taken on a walk through a residential area as part of a safety drill. Our staff made inquiries, noting that the father was unsatisfied with the response he received from the program director and school board. The school committed to having a superintendent available to respond to issues about the after-school program and training staff to better handle future incidents.