No longer a loan

Attention – Office closed on the following days:
Wednesday, December 24 after 12 p.m. to Friday, December 26
as well as Wednesday, December 31 after 12 p.m., and Thursday, January 1, 2026
Our phone lines will also be closed. Complaints can still be filed using our online complaint form or via email at [email protected].

File your complaint here

After being injured and hospitalized, a college student was unable to complete his one-year course, so the Ontario Student Assistance Program (OSAP) converted his $15,000 grant to a loan. He sought our help in asking OSAP to convert the loan back to a grant, so he could apply for further funding to resume his studies. We determined that he could apply for a formal review and explain the extenuating circumstances, which he did, resulting in OSAP agreeing to turn the loan back into a grant.

Read about how we helped other people in our Selected cases.

Help us improve our website. Was this page helpful?

Yes

Did you find what you needed?

The information was too hard to understand.

The information was wrong or out of date.

I didn’t find what I was looking for.

Other...

Please tell us why this information was not helpful

Note:

You will not receive a direct reply. Please do not include any personal information, such as your name, address, information about your complaint, or case number.
For general questions and complaints, please contact us here.