Process upgrade

A university student who had completed two years of courses applied for late withdrawal because of a previously undiagnosed mental illness. She sought our help after the university’s academic appeals committee denied her request and she was given a failing grade. Our review of the committee’s decision identified issues with its processes and the handling of the student’s complaint. As a result, the student’s “F” grade was replaced with “withdrawn,” and the university began addressing the problems we identified with its appeals process.

Read about how we helped other people in our Selected cases.