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Displaying 1 - 20 of 99

Cost of ownership

A woman contacted us for help in correcting the ownership information for her deceased parents’ house, which had been in the family for close to 50 years but had mistakenly been left in the previous owner’s name at the time they bought it. The error in the land registry documents resulted in the …
Body
A woman contacted us for help in correcting the ownership information for her deceased parents’ house, which had been in the family for close to 50 years but had mistakenly been left in the previous owner’s name at the time they bought it.
/en/our-work/case-stories/cost-ownership

Service connection

The family of a client of the Office of the Public Guardian and Trustee (OPGT) told us they were alarmed to hear from their relative’s cellphone provider that their bills – which the OPGT is supposed to pay on the client’s behalf – had not been paid in several months. The family paid the arrears to …
Body
The family of a client of the Office of the Public Guardian and Trustee (OPGT) told us they were alarmed to hear from their relative’s cellphone provider that their bills – which the OPGT is supposed to pay on the client’s behalf – had not been paid in several months.
/en/our-work/case-stories/service-connection

Misrouted rent

A landlord came to us for help after her tenant finally paid her overdue rent directly to the Landlord and Tenant Board (LTB) – and the money was sent to the previous owner of the building instead. Result: After we stepped in, the LTB agreed to pay the landlord the overdue rent while it recouped …
Body
A landlord came to us for help after her tenant finally paid her overdue rent directly to the Landlord and Tenant Board (LTB) – and the money was sent to the previous owner of the building instead.
/en/our-work/case-stories/misrouted-rent

Pending licence

A financial advisor who had paid the fee to renew his licence with the Financial Services Regulatory Authority of Ontario (FSRA) complained to us after waiting more than two months for a confirmation from them. He told us he was frustrated because without his licence, he could not continue to serve …
Body
A financial advisor who had paid the fee to renew his licence with the Financial Services Regulatory Authority of Ontario (FSRA) complained to us after waiting more than two months for a confirmation from them.
/en/our-work/case-stories/pending-licence

Respectfully reviewed

A Métis man sought our help after he was cut off from Workplace Safety and Insurance Board (WSIB) assistance two weeks after getting approved for it, because his employer offered him the opportunity to take on lighter work. He told us that he felt that his Métis status was being ignored by WSIB …
Body
A Métis man sought our help after he was cut off from Workplace Safety and Insurance Board (WSIB) assistance two weeks after getting approved for it, because his employer offered him the opportunity to take on lighter work.
/en/our-work/case-stories/respectfully-reviewed

Trade trouble

An electrician whose work experience was from outside Canada was frustrated by the length of time Skilled Trades Ontario (STO) was taking to process his application to become a certified construction and maintenance electrician. He told us it wasn’t clear what documentation he had to submit to …
Body
An electrician whose work experience was from outside Canada was frustrated by the length of time Skilled Trades Ontario (STO) was taking to process his application to become a certified construction and maintenance electrician.
/en/our-work/case-stories/trade-trouble

Translation error

A paralegal for an employer complained to us that a decision by the Workplace Safety and Insurance Board (WSIB) on the case of a worker from Quebec who was injured in Ontario took almost a year to process because of translation delays. She said many of the documents in the case were in French and …
Body
A paralegal for an employer complained to us that a decision by the Workplace Safety and Insurance Board (WSIB) on the case of a worker from Quebec who was injured in Ontario took almost a year to process because of translation delays.
/en/our-work/case-stories/translation-error

Resolved with gratitude

A woman came to us after trying for nine months to get an error corrected on her mother’s death certificate. Her mother’s birthplace was incorrect on the document, and this was causing issues in managing her estate. Result: We raised the issue with officials at the Registrar General, who agreed to …
Body
A woman came to us after trying for nine months to get an error corrected on her mother’s death certificate.
/en/our-work/case-stories/resolved-gratitude

Payment found

After four years of trying to change her legal last name, including a trip to India to get an affidavit verifying her name change from a previous marriage, a woman came to us for help. Result: We discovered the woman’s file was stalled because her payment to the Registrar General for the name …
Body
After four years of trying to change her legal last name, including a trip to India to get an affidavit verifying her name change from a previous marriage, a woman came to us for help.
/en/our-work/case-stories/payment-found

Certified win

A man with a winning lottery ticket came to us for help after the Ontario Lottery and Gaming Corporation refused to release the six-figure prize to him because the only identification he had was an old and damaged birth certificate. He told us he had tried for months to get a new one, but the …
Body
A man with a winning lottery ticket came to us for help after the Ontario Lottery and Gaming Corporation refused to release the six-figure prize to him because the only identification he had was an old and damaged birth certificate.
/en/our-work/case-stories/certified-win

First Nations HST rebate program

We received complaints from members of First Nations about delayed reimbursements under the Ontario First Nations HST rebate program. The program, run by the Ministry of Finance, provides eligible First Nations people, bands, and band councils with rebates of the 8% provincial portion of the HST …
Body
We received complaints from members of First Nations about delayed reimbursements under the Ontario First Nations HST rebate program.
/en/our-work/case-stories/first-nations-hst-rebate-program

First Nations birth certificates

We helped a First Nations community experiencing administrative barriers to obtaining birth certificates, which are generally required for people to access government services and programs. We were told that these barriers included an online registration process that was sometimes difficult to …
Body
We helped a First Nations community experiencing administrative barriers to obtaining birth certificates, which are generally required for people to access government services and programs.
/en/our-work/case-stories/first-nations-birth-certificates

Married name mishap

A bride whose name was misspelled on her marriage certificate sought our help after waiting in vain for ServiceOntario to send her a form to request a correction. We discovered that the original handwritten marriage certificate had the correct spelling, but her name had been incorrectly typed into …
Body
A bride whose name was misspelled on her marriage certificate sought our help after waiting in vain for ServiceOntario to send her a form to request a correction.
/en/our-work/case-stories/married-name-mishap

At long last

We heard from a man who was waiting for a new long-form birth certificate for his son. He had been told to send the Registrar General some information that was missing from his initial application, but after he did so, he got no confirmation that it arrived. When we checked with Registrar General …
Body
We heard from a man who was waiting for a new long-form birth certificate for his son.
/en/our-work/case-stories/long-last

Writing wrongs

A man came to us for help when a problem with his birth certificate prevented him from applying for federal employment insurance (EI). He was told there were inconsistencies with his parents’ names on his documents – but he couldn’t get further details from ServiceOntario. RESULT: Our inquiries …
Body
A man came to us for help when a problem with his birth certificate prevented him from applying for federal employment insurance (EI).
/en/our-work/case-stories/writing-wrongs

Stress reducer

A man lost his house when his Workplace Safety and Insurance Board (WSIB) benefits were cut off. Although this decision was eventually reversed and his benefits were reinstated through the WSIB, he was diagnosed in the meantime with severe depression. He told our Office he was having difficulty …
Body
A man lost his house when his Workplace Safety and Insurance Board (WSIB) benefits were cut off.
/en/our-work/case-stories/stress-reducer

Bridging the gap

A man sought our help in obtaining his Joint Health and Safety Committee Certification through the Ministry of Labour, Immigration, Training and Skills Development. He said the Ministry refused to recognize his training because there was a 14-year gap between his completion of the first and second …
Body
A man sought our help in obtaining his Joint Health and Safety Committee Certification through the Ministry of Labour, Immigration, Training and Skills Development.
/en/our-work/case-stories/bridging-gap

Proof of skills

A man had been waiting to receive a new wallet card from Skilled Trades Ontario – proof of his skilled trade credentials – for more than a year. He told our Office he received conflicting information about the reasons for the delay. RESULT: After we raised the case with Skilled Trades Ontario …
Body
A man had been waiting to receive a new wallet card from Skilled Trades Ontario – proof of his skilled trade credentials – for more than a year.
/en/our-work/case-stories/proof-skills

Surprise eviction

A woman called us for help on the morning that she, her partner and three children were being evicted. She was shocked that her landlord had obtained an eviction order, because they had agreed to a rent repayment plan during a Landlord and Tenant Board (LTB) hearing months earlier, and she had been …
Body
A woman called us for help on the morning that she, her partner and three children were being evicted.
/en/our-work/case-stories/surprise-eviction

Lack of urgency

A landlord who claimed her tenant was threatening to kill her and her children asked for an urgent hearing with the Landlord and Tenant Board (LTB). Seven months later, still waiting, she sent in a form asking for an expedited hearing, saying the tenant was damaging her property – but her matter …
Body
A landlord who claimed her tenant was threatening to kill her and her children asked for an urgent hearing with the Landlord and Tenant Board (LTB).
/en/our-work/case-stories/lack-urgency

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The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

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info@ombudsman.on.ca

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