Resolved with gratitude

A woman came to us after trying for nine months to get an error corrected on her mother’s death certificate. Her mother’s birthplace was incorrect on the document, and this was causing issues in managing her estate.

Result: We raised the issue with officials at the Registrar General, who agreed to make the correction and to contact the woman directly to explain and apologize for the delay. We followed up after the matter was resolved, and the woman thanked the Ombudsman staff member who worked on her file. She said she was grateful for “his professionalism, hard work, and efforts” and noted that his “ongoing communication with me, and exceptional effort and proactive service to escalate this matter to a senior contact at the Registrar’s office resulted in a quick resolution.”