Misrouted rent

A landlord came to us for help after her tenant finally paid her overdue rent directly to the Landlord and Tenant Board (LTB) – and the money was sent to the previous owner of the building instead.

A landlord came to us for help after her tenant finally paid her overdue rent directly to the Landlord and Tenant Board (LTB) – and the money was sent to the previous owner of the building instead.

Result: After we stepped in, the LTB agreed to pay the landlord the overdue rent while it recouped the payment it had mistakenly sent to the previous owner. We also worked with the LTB to implement best practices to prevent similar administrative errors in the future.