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Child welfare agencies placing youth in hotels, motels, offices and trailers

Media release, "Ombudsman to investigate child welfare practice of placing children and youth in hotels, motels, offices and trailers" (September 5, 2024) Investigation into the practice of child welfare agencies placing young children and teens in hotels, motels, offices and trailers. Announced …
/en/our-work/investigations/ongoing-investigations/child-welfare-agencies-placing-youth-hotels-motels-offices-and-trailers

Continued care

Issues: Children’s aid society, Rights (Get help), Rights (Fairness) A young woman who had been in the care of a children’s aid society (CAS) sought our help because she was not provided with continued care and support – including mental health supports – after she turned 18, even though she was …
A young woman who had been in the care of a children’s aid society (CAS) sought our help because she was not provided with continued care and support.
/en/our-work/case-stories/continued-care

Hair help

Issues: Youth justice facility, Rights (Good care), Rights (Identity) A group of nine youths detained at a youth justice centre complained to us that they could not get hair oil. They complained that this left them with dry hair that was prone to breakage. Result: We made inquiries with the centre …
A group of nine youths detained at a youth justice centre complained to us that they could not get hair oil.
/en/our-work/case-stories/hair-help

Healthy review

Issues: Youth justice facility, Physical restraints, Rights (Safety) A young person in a youth justice centre contacted us after an incident where mechanical restraints were used on him. He complained that he was never assessed by the health care team at the centre after this use of restraints, …
A young person in a youth justice centre contacted us after an incident where mechanical restraints were used on him.
/en/our-work/case-stories/healthy-review

Respectfully reviewed

A Métis man sought our help after he was cut off from Workplace Safety and Insurance Board (WSIB) assistance two weeks after getting approved for it, because his employer offered him the opportunity to take on lighter work. He told us that he felt that his Métis status was being ignored by WSIB …
A Métis man sought our help after he was cut off from Workplace Safety and Insurance Board (WSIB) assistance two weeks after getting approved for it, because his employer offered him the opportunity to take on lighter work.
/en/our-work/case-stories/respectfully-reviewed

Trade trouble

An electrician whose work experience was from outside Canada was frustrated by the length of time Skilled Trades Ontario (STO) was taking to process his application to become a certified construction and maintenance electrician. He told us it wasn’t clear what documentation he had to submit to …
An electrician whose work experience was from outside Canada was frustrated by the length of time Skilled Trades Ontario (STO) was taking to process his application to become a certified construction and maintenance electrician.
/en/our-work/case-stories/trade-trouble

Coming of age

Issues: Rights (Good care), Disability, Indigenous A group home director contacted us about an Indigenous youth with special needs who had been in the home’s care for seven years. The youth was nearing her 18th birthday, and the director was concerned that nothing had been done to ensure that she …
A group home director contacted us about an Indigenous youth with special needs who had been in the home’s care for seven years.
/en/our-work/case-stories/coming-age

Translation error

A paralegal for an employer complained to us that a decision by the Workplace Safety and Insurance Board (WSIB) on the case of a worker from Quebec who was injured in Ontario took almost a year to process because of translation delays. She said many of the documents in the case were in French and …
A paralegal for an employer complained to us that a decision by the Workplace Safety and Insurance Board (WSIB) on the case of a worker from Quebec who was injured in Ontario took almost a year to process because of translation delays.
/en/our-work/case-stories/translation-error

Resolved with gratitude

A woman came to us after trying for nine months to get an error corrected on her mother’s death certificate. Her mother’s birthplace was incorrect on the document, and this was causing issues in managing her estate. Result: We raised the issue with officials at the Registrar General, who agreed to …
A woman came to us after trying for nine months to get an error corrected on her mother’s death certificate.
/en/our-work/case-stories/resolved-gratitude

Payment found

After four years of trying to change her legal last name, including a trip to India to get an affidavit verifying her name change from a previous marriage, a woman came to us for help. Result: We discovered the woman’s file was stalled because her payment to the Registrar General for the name …
After four years of trying to change her legal last name, including a trip to India to get an affidavit verifying her name change from a previous marriage, a woman came to us for help.
/en/our-work/case-stories/payment-found

Certified win

A man with a winning lottery ticket came to us for help after the Ontario Lottery and Gaming Corporation refused to release the six-figure prize to him because the only identification he had was an old and damaged birth certificate. He told us he had tried for months to get a new one, but the …
A man with a winning lottery ticket came to us for help after the Ontario Lottery and Gaming Corporation refused to release the six-figure prize to him because the only identification he had was an old and damaged birth certificate.
/en/our-work/case-stories/certified-win

First Nations birth certificates

We helped a First Nations community experiencing administrative barriers to obtaining birth certificates, which are generally required for people to access government services and programs. We were told that these barriers included an online registration process that was sometimes difficult to …
We helped a First Nations community experiencing administrative barriers to obtaining birth certificates, which are generally required for people to access government services and programs.
/en/our-work/case-stories/first-nations-birth-certificates

Family care

We stepped in to help an Indigenous man who was struggling to care for the newborn child of relatives suffering from addiction. No paperwork had been done to secure funding for necessary medication, foster care and other resources. RESULT: As a result of our involvement, a Customary Care Agreement …
We stepped in to help an Indigenous man who was struggling to care for the newborn child of relatives suffering from addiction.
/en/our-work/case-stories/family-care

Married name mishap

A bride whose name was misspelled on her marriage certificate sought our help after waiting in vain for ServiceOntario to send her a form to request a correction. We discovered that the original handwritten marriage certificate had the correct spelling, but her name had been incorrectly typed into …
A bride whose name was misspelled on her marriage certificate sought our help after waiting in vain for ServiceOntario to send her a form to request a correction.
/en/our-work/case-stories/married-name-mishap

At long last

We heard from a man who was waiting for a new long-form birth certificate for his son. He had been told to send the Registrar General some information that was missing from his initial application, but after he did so, he got no confirmation that it arrived. When we checked with Registrar General …
We heard from a man who was waiting for a new long-form birth certificate for his son.
/en/our-work/case-stories/long-last

Writing wrongs

A man came to us for help when a problem with his birth certificate prevented him from applying for federal employment insurance (EI). He was told there were inconsistencies with his parents’ names on his documents – but he couldn’t get further details from ServiceOntario. RESULT: Our inquiries …
A man came to us for help when a problem with his birth certificate prevented him from applying for federal employment insurance (EI).
/en/our-work/case-stories/writing-wrongs

Stress reducer

A man lost his house when his Workplace Safety and Insurance Board (WSIB) benefits were cut off. Although this decision was eventually reversed and his benefits were reinstated through the WSIB, he was diagnosed in the meantime with severe depression. He told our Office he was having difficulty …
A man lost his house when his Workplace Safety and Insurance Board (WSIB) benefits were cut off.
/en/our-work/case-stories/stress-reducer

Bridging the gap

A man sought our help in obtaining his Joint Health and Safety Committee Certification through the Ministry of Labour, Immigration, Training and Skills Development. He said the Ministry refused to recognize his training because there was a 14-year gap between his completion of the first and second …
A man sought our help in obtaining his Joint Health and Safety Committee Certification through the Ministry of Labour, Immigration, Training and Skills Development.
/en/our-work/case-stories/bridging-gap

Proof of skills

A man had been waiting to receive a new wallet card from Skilled Trades Ontario – proof of his skilled trade credentials – for more than a year. He told our Office he received conflicting information about the reasons for the delay. RESULT: After we raised the case with Skilled Trades Ontario …
A man had been waiting to receive a new wallet card from Skilled Trades Ontario – proof of his skilled trade credentials – for more than a year.
/en/our-work/case-stories/proof-skills

Support secured

Issues: Duty to report; Disability; Rights (Identity) A staff member from a youth residence contacted us, concerned that a youth with special needs and physical disabilities wasn’t receiving adequate support, such as grab bars in the shower and railings on porch stairs. The youth’s mother and CAS …
A staff member from a youth residence contacted us, concerned that a youth with special needs and physical disabilities wasn’t receiving adequate support, such as grab bars in the shower and railings on porch stairs.
/en/our-work/case-stories/support-secured