Reports and Case Summaries

The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act. He also investigates complaints about closed municipal meetings under the Municipal Act. Use the filters to find the reports and case studies you are looking for.

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June 27, 2017

27 June, 2017

Better late than never

A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired.

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November 8, 2016

8 November, 2016

Sorry situation

A man with a visual impairment complained to our Office that an LCBO cashier would not sell him wine unless his 19-year-old son, who was not making a purchase but only accompanying him to provide assistance, showed identification.

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November 8, 2016

8 November, 2016

Costly mistakes

After members of her family complained to our Office, we discovered the OPGT had made numerous errors in managing a woman’s affairs – failing to pay her mortgage and utilities for several months.

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July 28, 2015

28 July, 2015

Insuring a house is in order

Three months after his partner died, a widower contacted us because he had not received the coroner’s report, despite writing the local coroner’s office twice. His partner had died of what appeared to be a drug overdose and he needed the coroner’s report to obtain life insurance payments.

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July 28, 2015

28 July, 2015

Wrong, wrong, wrong

A woman complained to the Ombudsman in May 2013 that her ex-husband owed $46,000 in spousal support and the FRO was not enforcing a court order that he pay it.

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July 28, 2015

28 July, 2015

Labour pain

A woman came to us after she could not reach her ODSP case worker for two months. The woman was receiving Employment Insurance benefits of $295 per week, which were deducted from her monthly ODSP cheque of $1,842, but they had ended two months earlier. Despite this, the ODSP continued to take deductions from her cheque.

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July 28, 2015

28 July, 2015

Good medicine

A woman who was experiencing a third occurrence of HER2-positive breast cancer was denied funding by the Ministry for the chemotherapy drug Kadcyla, although it was prescribed by her oncologist. The Ministry would fund the drug for women experiencing a second occurrence of the disease, but not a third – despite scientific evidence that women with third and even fourth occurrences did benefit from the drug.

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July 28, 2015

28 July, 2015

Lost in the mail

A 62-year-old woman with Crohn’s disease required infusions every eight weeks at a cost of $4,542.76 per treatment. The woman’s private insurance covered 80% of the costs, while the Trillium Drug Program reimbursed her for the remainder, but she was reaching the lifetime maximum for her private insurance coverage and it was about to end.

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July 28, 2015

28 July, 2015

Tuition restitution

A student from outside of Canada, who was married to a Canadian citizen, chose to enter the country on an international student visa because it would be processed faster than her spousal visa. She enrolled at a college of applied arts and technology in fall 2013, and was enrolled during the fall and winter 2013 and winter 2014 terms.

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July 28, 2015

28 July, 2015

New drug, new hope

After a woman was denied funding for a drug to treat neuropathic pain, her husband came to the Ombudsman for help. The woman has a rare neurological disease and her condition, which is considered palliative, means she has considerable muscle and nerve pain. One of the drugs that helped her pain, Sativex, was only approved for patients with multiple sclerosis, or palliative cancer patients with refractory pain.

 

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July 28, 2015

28 July, 2015

Settling an account

A man contacted our Office because he suspected the Family Responsibility Office had miscalculated the amount he owed for child and spousal support by almost $3,800. He had written the FRO three times in the past 18 months, but it did not acknowledge his letters or adjust his account.

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July 28, 2015

28 July, 2015

A matter of time

After signing up for “Back on Track,” a remedial program for people convicted of impaired driving, a man phoned the program to book a one-hour assessment interview. He was given the choice of several time slots. He arrived at 3:30 on the appointed day, believing he was half an hour early for the 4 p.m. slot. Instead, he was told the interview had actually been booked for 3 p.m.

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July 28, 2015

28 July, 2015

Way out west

A single mother complained to the Ombudsman that she hadn’t received child support payments in six months, despite her daughter, a post-secondary student, still living at home. The father lived in B.C., and as long as the daughter attended school and lived with her mother, he was required to pay monthly support payments.

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June 3, 2008

3 June, 2008

Building Clarity

Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public.

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August 9, 2006

9 August, 2006

It's All in the Name

Investigation into the complaint of the Family Responsibility Office's ineffective enforcement using a writ of seizure and sale.

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March 28, 2006

28 March, 2006

Getting it Right

Investigation into the transparency of the property assessment process and the integrity and efficiency of decision-making at the Municipal Property Assessment Corporation.

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