Finally heard

A couple with disabilities contacted us after trying for months to get an expedited hearing with the Landlord and Tenant Board (LTB) to address unsafe conditions in their apartment.

A couple with disabilities contacted us after trying for months to get an expedited hearing with the Landlord and Tenant Board (LTB) to address unsafe conditions in their apartment. Their landlord had failed to fix serious problems, including an unstable toilet, a broken intercom, and pest infestations, and the conditions made it difficult for their personal support workers to complete their care tasks. The couple’s caseworkers had asked the LTB repeatedly to treat their case as urgent, only to get caught up in a convoluted and unclear process. Our staff were able to ensure the couple received a hearing date and followed up with them to make sure they received the notice. This case also prompted LTB officials to create a dedicated team of adjudicators and staff to process hearing requests from people in similar situations.