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Municipal government

We help municipalities and municipal officials deliver local services fairly and respect people’s rights.  How we work with you We regularly share best practices with municipalities through our reviews and investigations of municipal issues. The Municipal Act, 2001 requires municipalities to have …

Services for children and youth

At Ombudsman Ontario, we are here to help all young people and their families get fair treatment from public services. We make sure children and teens know their rights and their voices are heard. We play an integral role overseeing child protection services, including: Children’s aid societies …

What you can expect

What you can expect …

Media inquiries

Linda Williamson Director of Communications 416-586-3426 lwilliamson@ombudsman.on.ca Ashley Bursey Communications Manager 416-586-3521 abursey@ombudsman.on.ca Emmanuelle Bleytou Communications Manager French Language Services and Children & Youth Units 416-586-3523 ebleytou@ombudsman.on.ca   If you …

School boards

We help Ontario’s school boards ensure they deliver services fairly and respect people’s rights. We also help students who attend provincial and demonstration schools, which provide education for elementary and secondary school students who are Deaf or hard of hearing, who are blind or have low …

Vos obligations d’équité

to add … Vos obligations d’équité …

Outreach and engagement

Connecting with communities We regularly connect with Ontarians, associations, groups and organizations across the province. This allows us to: Learn about your experiences and concerns so we can better support you Make sure you’re treated fairly when you deal with government and public services …

Provincial government

We help provincial government and public sector organizations ensure they deliver public services fairly and respect people’s rights. How we work with you We suggest improvements to fix administrative and fairness issues. For example, we: Work with provincial government and public sector …

Our work

Our reports highlight systemic issues we’ve uncovered, the recommendations we’ve made to improve services, and the progress being made. Case summaries showcase real examples of how we’ve helped people resolve their concerns, while our brochures are available in 15 languages. We invite you to …

Training and education

Bring our expertise to your organization Learn more about what we do. We offer presentations to government and the public sector on topics such as: Our role in resolving complaints How we help improve government and public services Best practices to develop robust and effective complaint policies …

What to expect if we contact you

Read on to learn more about administrative fairness, how we resolve complaints, what happens if we contact your organization, and what to expect during an investigation. How we resolve complaints Here’s how we work: We prioritize urgent and serious cases We are objective and impartial. We do not …

Info for public bodies and officials

The Ontario Ombudsman can take complaints about more than 1,000 government and public sector organizations. We work closely with these organizations to resolve issues and make sure public services are fair. Public organizations should treat people fairly and respect their rights. Learn below about …

About us

Ombudsman Ontario helps keep government and public services accountable and protects the rights of Ontarians. We’re here to resolve your complaints and make sure you are treated fairly. The Ombudsman is an independent officer of the legislature. We are not a government department. Offices like ours …

French speakers

Read on to find out about: What you should know How we can help you Results and positive change Connecting with you Use the “Make a complaint” button to tell us your concern. It’s easy, confidential and free. Make a complaint What you should know We have a dedicated team that works in French and …

Children, youth and families

We talk to children and youth every day about problems with things like: Daycare and school – from kindergarten all the way to college and university Family support or other benefits Health and social services for young people with special needs Birth certificates or driver’s licences Services from …

Help for…

Learn more about: Organizations you can complain about What we can and can’t do … Ombudsman Ontario is here to make sure everyone in the province is treated fairly by government and public services. We can help with your concerns and make sure your rights are respected. … Help …

Digest search

Search the digest using your own words. Keep in mind some search phrases may not yield any results. You can also try searching by browsing the Keyword Directory . … Digest …

Investigations and reviews - School board meetings

The Ontario Ombudsman has the authority to review and investigate complaints concerning the administrative conduct of school boards, including complaints concerning meetings held by a board of trustees or a committee of a board. Under the  Education Act , all meetings of a board of trustees and a …

News from the French Language Services Unit

2024 December 5, 2024 - Annual Report:  2023-2024 Annual Report of the French Language Services Commissioner of Ontario July 12, 2024 - Investigation Report:  “ Missed Messages ” - Investigation into unilingual out-of-home government advertising regarding health services between April 1, 2020 and …

Frequently Asked Questions - Children and Youth

What does “ombudsman” mean? The word “Ombudsman” is Swedish. It means “citizen’s representative.” An ombudsman is someone who helps people, young or old, who have problems with government services. What does an ombudsman do? An ombudsman takes complaints from people who feel they were not treated …