Creating a complaints procedure in municipalities

On January 30, General Counsel Laura Pettigrew spoke at the Rural Ontario Municipal Association annual conference in Toronto, detailing the steps and best practices for creating a complaints resolution procedure.

This link opens in a new tabRead Laura Pettigrew's Presentation, "Creating a complaints procedure in municipalities" (accessible PDF)

On January 30, General Counsel Laura Pettigrew spoke at the Rural Ontario Municipal Association (ROMA) annual conference in Toronto, detailing the steps and best practices for creating a complaints resolution procedure.


Photo of Laura Pettigre presenting at ROMA Speaks conference