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What we can and can’t do

We’re here to make sure everyone in Ontario is treated fairly by government and public services. We can take complaints about more than 1,000 government and public sector organizations. How we can help We can review a complaint about or problem with: Provincial ministries and programs Crown …

Ways we help

We’re here to help resolve problems with government and public sector organizations. We make sure you’re treated fairly and your rights are respected. Contact us if you: Have a problem with an Ontario government or public service Believe you were treated unfairly or disrespected Feel frustrated …

How to make a complaint

If you have a complaint about an Ontario government or public service, we can help. We can take complaints about more than 1,000 government and public sector organizations. Our services are confidential and free. If we can’t help with your complaint, we’ll work with you to get you the help you …

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Complaints about our work

We welcome constructive feedback about the service provided by our Office, and make improvements accordingly, where appropriate. If you have a complaint about our service, please submit the complaint in writing, and outline your specific concerns.  If you make a written complaint about our service, …

Municipal government

We help municipalities and municipal officials deliver local services fairly and respect people’s rights.  How we work with you We regularly share best practices with municipalities through our reviews and investigations of municipal issues. The Municipal Act, 2001 requires municipalities to have …

Services for children and youth

At Ombudsman Ontario, we are here to help all young people and their families get fair treatment from public services. We make sure children and teens know their rights and their voices are heard. We play an integral role overseeing child protection services, including: Children’s aid societies …

What you can expect

What you can expect …

Media inquiries

Linda Williamson Director of Communications 416-586-3426 lwilliamson@ombudsman.on.ca Ashley Bursey Communications Manager 416-586-3521 abursey@ombudsman.on.ca Emmanuelle Bleytou Communications Manager French Language Services and Children & Youth Units 416-586-3523 ebleytou@ombudsman.on.ca   If you …

School boards

We help Ontario’s school boards ensure they deliver services fairly and respect people’s rights. We also help students who attend provincial and demonstration schools, which provide education for elementary and secondary school students who are Deaf or hard of hearing, who are blind or have low …

Vos obligations d’équité

to add … Vos obligations d’équité …

Outreach and engagement

Connecting with communities We regularly connect with Ontarians, associations, groups and organizations across the province. This allows us to: Learn about your experiences and concerns so we can better support you Make sure you’re treated fairly when you deal with government and public services …

Provincial government

We help provincial government and public sector organizations ensure they deliver public services fairly and respect people’s rights. How we work with you We suggest improvements to fix administrative and fairness issues. For example, we: Work with provincial government and public sector …

Our work

Our reports highlight systemic issues we’ve uncovered, the recommendations we’ve made to improve services, and the progress being made. Case summaries showcase real examples of how we’ve helped people resolve their concerns, while our brochures are available in 15 languages. We invite you to …

Training and education

Bring our expertise to your organization Learn more about what we do. We offer presentations to government and the public sector on topics such as: Our role in resolving complaints How we help improve government and public services Best practices to develop robust and effective complaint policies …

What to expect if we contact you

Read on to learn more about administrative fairness, how we resolve complaints, what happens if we contact your organization, and what to expect during an investigation. How we resolve complaints Here’s how we work: We prioritize urgent and serious cases We are objective and impartial. We do not …

Info for public bodies and officials

The Ontario Ombudsman can take complaints about more than 1,000 government and public sector organizations. We work closely with these organizations to resolve issues and make sure public services are fair. Public organizations should treat people fairly and respect their rights. Learn below about …

About us

Ombudsman Ontario helps keep government and public services accountable and protects the rights of Ontarians. We’re here to resolve your complaints and make sure you are treated fairly. The Ombudsman is an independent officer of the legislature. We are not a government department. Offices like ours …

French speakers

Read on to find out about: What you should know How we can help you Results and positive change Connecting with you Use the “Make a complaint” button to tell us your concern. It’s easy, confidential and free. Make a complaint What you should know We have a dedicated team that works in French and …

Children, youth and families

We talk to children and youth every day about problems with things like: Daycare and school – from kindergarten all the way to college and university Family support or other benefits Health and social services for young people with special needs Birth certificates or driver’s licences Services from …