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Municipality of The Nation - August 15, 2019

Ombudsman Report Investigation into a complaint about closed meetings held by the Municipality of The Nation in December 2018 and January 2019 Paul Dubé Ombudsman of Ontario July 2019 Complaint 1 On January 30, 2019, my Office received a complaint about several closed meetings of council for the …
The Ombudsman received a complaint alleging that resolutions to proceed in camera passed by council for the Municipality of The Nation at three separate meetings were not sufficiently detailed.
/en/our-work/municipal-meetings/municipality-nation-august-15-2019

Municipality of Lambton Shores - August 2, 2019

The Ombudsman received a complaint about a gathering that two council members attended on April 14, 2019, and a special meeting of council held on April 15, 2019, without prior public notice. Council for Lambton Shores is composed of nine council members. The municipality provided public notice for …
The Ombudsman received a complaint about a gathering that two council members attended on April 14, 2019, and a special meeting of council held on April 15, 2019, without prior public notice.
/en/our-work/municipal-meetings/municipality-lambton-shores-august-2-2019

Review askew

Issues: Children’s aid society; ; Group home; Rights (Safety); Rights (Get help) A 16-year-old girl living in a group home told us she had asked her children’s aid society worker to initiate a review of her placement because she felt unsafe, but the caseworker didn't follow up with her. We …
A 16-year-old girl living in a group home told us she had asked her children’s aid society worker to initiate a review of her placement because she felt unsafe, but the caseworker didn't follow up with her.
/en/our-work/case-stories/review-askew

Lessons Not Learned

Ombudsman Report Transparency of Near North District School Board’s decision to close Widdifield Secondary School after the 2016-2017 Pupil Accommodation Review process “Lessons Not Learned” Paul Dubé Ombudsman of Ontario July 2019 Table of Contents Executive Summary …
Transparency of Near North District School Board’s decision to close Widdifield Secondary School after the 2016-2017 Pupil Accommodation Review process.
/en/our-work/investigations/lessons-not-learned

Township of Springwater - July 12, 2019

The Ombudsman received a complaint regarding a closed special meeting held on April 29, 2019. Council closed the meeting to the public to discuss a legal letter. The complaint alleged that council’s discussion during that closed session did not fit within the "litigation or potential litigation" …
The Ombudsman received a complaint regarding a closed special meeting held on April 29, 2019. Council closed the meeting to the public to discuss a legal letter.
/en/our-work/municipal-meetings/township-springwater-july-12-2019

A parent error

A father complained to us that FRO had collected thousands of dollars of support payments from him for 14 years, even though his daughter was no longer in the care of her mother but had been made a Crown ward. FRO officials confirmed to us that they had received information in 2004 indicating that …
A father complained to us that FRO had collected thousands of dollars of support payments from him for 14 years, even though his daughter was no longer in the care of her mother but had been made a Crown ward.
/en/our-work/case-stories/parent-error

City of Hamilton - July 4, 2019

The Ombudsman received a complaint that the doors to Hamilton city hall were locked during part of a meeting of council on February 14, 2019, and that the doors to city hall were barricaded during part of a meeting of the city’s Audit, Finance and Administration Committee on April 18, 2019. The …
The Ombudsman received a complaint that the doors to Hamilton city hall were locked during part of a meeting of council on February 14, 2019, and that the doors to city hall were barricaded during part of a meeting of the city’s Audit, Finance and Administration Committee on April 18, 2019.
/en/our-work/municipal-meetings/city-hamilton-july-4-2019-0

City of Hamilton - July 4, 2019

The Ombudsman received a complaint that a vote by the City of Hamilton’s Selection Committee during a March 1, 2019 closed meeting was not permitted by the open meeting rules. During the closed meeting, the committee voted to direct staff to bring a recommendation forward at a future council …
The Ombudsman received a complaint that a vote by the City of Hamilton’s Selection Committee during a March 1, 2019 closed meeting was not permitted by the open meeting rules.
/en/our-work/municipal-meetings/city-hamilton-july-4-2019

Township of Wollaston - June 28, 2019

The Ombudsman received a complaint regarding the attendance of three councillors at an April 30, 2019 public proceeding of the Local Planning Appeal Tribunal. The complaint alleged that the councillors’ attendance amounted to a “meeting” under the Municipal Act and was therefore subject to the …
The Ombudsman received a complaint regarding the attendance of three councillors at an April 30, 2019 public proceeding of the Local Planning Appeal Tribunal.
/en/our-work/municipal-meetings/township-wollaston-june-28-2019

On the hook

A woman who runs a commercial fishing business complained that the Ministry of Natural Resources and Forestry had not responded to her request for a refund of more than $31,000 she had overpaid in Crown lease fees over several years. She also complained that she had been waiting since 2015 for the …
A woman who runs a commercial fishing business complained that the Ministry of Natural Resources and Forestry had not responded to her request for a refund of more than $31,000 she had overpaid in Crown lease fees over several years.
/en/our-work/case-stories/hook

All’s well that ends well

After our staff assisted a Tesla owner in having his Electric and Hydrogen Vehicle Incentive Program application approved, he returned to us for help in February 2019, after he received only half of his $14,000 rebate. Ministry of Transportation officials acknowledged they had made an error and …
After our staff assisted a Tesla owner in having his Electric and Hydrogen Vehicle Incentive Program application approved, he returned to us for help in February 2019, after he received only half of his $14,000 rebate.
/en/our-work/case-stories/alls-well-ends-well

Harsh choice

A provincial government employee complained to us that the practices of the Workplace Discrimination and Harassment Prevention Office (WDHP) were onerous and unfair. This office, part of the Ministry of Government and Consumer Services, investigates complaints of discrimination and harassment in …
A provincial government employee complained to us that the practices of the Workplace Discrimination and Harassment Prevention Office (WDHP) were onerous and unfair.
/en/our-work/case-stories/harsh-choice

Welcome change

A transgender man seeking a name change complained to us when his application was rejected because the sex on his birth certificate differed from the gender on his name change application. He was advised by ServiceOntario to contact the Registrar General, whose staff said he would have to submit a …
A transgender man seeking a name change complained to us when his application was rejected because the sex on his birth certificate differed from the gender on his name change application.
/en/our-work/case-stories/welcome-change

What to expect

An international student who had completed post-secondary studies in Ontario and was now employed sought our help in communicating with ServiceOntario about getting an Ontario Health card. She complained that each time she brought in the documents they requested, their expectations changed. We …
An international student who had completed post-secondary studies in Ontario and was now employed sought our help in communicating with ServiceOntario about getting an Ontario Health card.
/en/our-work/case-stories/what-expect

Caught in the web

A woman complained to us that the Registrar General’s website froze when she was in the midst of applying for death certificates for two family members. She went back to the website and filed the application, and alerted the Registrar General of this – but she wound up being charged for two …
A woman complained to us that the Registrar General’s website froze when she was in the midst of applying for death certificates for two family members.
/en/our-work/case-stories/caught-web

Uncovered

A concerned social worker at a psychiatric hospital asked us if we could help a patient whose OHIP coverage had been suddenly cancelled. We discovered that the man had immigrated to Canada more than 50 years ago, and was under the guardianship of Ontario’s Office of the Public Guardian and Trustee, …
A concerned social worker at a psychiatric hospital asked us if we could help a patient whose OHIP coverage had been suddenly cancelled.
/en/our-work/case-stories/uncovered

A second look

A transgender woman complained that the Ontario Health Insurance Plan (OHIP) had improperly refused her application for prior approval for breast reconstruction surgery. The woman explained that due to medical treatment she had undergone as an adolescent, she required additional reconstructive …
A transgender woman complained that the Ontario Health Insurance Plan (OHIP) had improperly refused her application for prior approval for breast reconstruction surgery.
/en/our-work/case-stories/second-look

Welcome home

A woman who had lived abroad for many years returned to Ontario and applied to exchange her foreign licence for an Ontario licence. She was asked to provide the date on which her out-of-country licence was originally issued, but it was so long ago, she had no such record. She was told she would …
A woman who had lived abroad for many years returned to Ontario and applied to exchange her foreign licence for an Ontario licence.
/en/our-work/case-stories/welcome-home-0

Proof of payment

A driver who required his licence for work sought our help when it was suddenly suspended due to a fine he had incurred 27 years earlier. He had been convicted of impaired driving in 1990 and fined $735. He believed he had paid the fine at the time, but in order to get his licence back, he agreed …
A driver who required his licence for work sought our help when it was suddenly suspended due to a fine he had incurred 27 years earlier. He had been convicted of impaired driving in 1990 and fined $735.
/en/our-work/case-stories/proof-payment

Passed test

A 74-year-old woman who delayed a required driver’s test so she could have hip surgery sought our help after the Ministry cancelled her driver’s licence. She was required to take several tests to keep her licence after having a car accident. When the opportunity to have surgery came up, she asked …
A 74-year-old woman who delayed a required driver’s test so she could have hip surgery sought our help after the Ministry cancelled her driver’s licence. She was required to take several tests to keep her licence after having a car accident.
/en/our-work/case-stories/passed-test