Passed test

A 74-year-old woman who delayed a required driver’s test so she could have hip surgery sought our help after the Ministry cancelled her driver’s licence. She was required to take several tests to keep her licence after having a car accident. When the opportunity to have surgery came up, she asked staff at ServiceOntario for a time extension, and they agreed. When she later tried to take her test, she discovered that the Ministry had cancelled her licence because she had missed the testing deadline, which ServiceOntario staff had no authority to extend. Our Office made inquiries with Ministry officials, who confirmed that the ServiceOntario staff should have relayed the woman’s request to them. The Ministry reimbursed the woman’s fees, assisted her with priority booking of her tests, and ensured that the staff involved were aware of the correct process for handling extension requests.