All’s well that ends well

After our staff assisted a Tesla owner in having his Electric and Hydrogen Vehicle Incentive Program application approved, he returned to us for help in February 2019, after he received only half of his $14,000 rebate. Ministry of Transportation officials acknowledged they had made an error and committed to correct it. A month later, the Ministry sent the man a letter with outdated information about his file, but no additional rebate. Our staff again followed up with Ministry officials, who confirmed that they had neglected to send the second $7,000. The man thanked our staff for resolving what he called a “comedy of errors.