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An 11-year-old told us she felt unsafe in her group home after another resident threatened her with a knife.

A young person who was serving a youth sentence at an adult correctional facility complained to us that he was not being provided CAS access to services required by his court-ordered plan.

Ombudsman's Message - A year like no other As mandated by the Ombudsman Act, this report reviews the main trends and highlights of the 26,423 cases my Office handled between April 1, 2019 and March 31, 2020. In other words, most of the resolutions and investigations described herein took place long before the first cases of novel coronavirus were confirmed in Ontario.

An education worker complained to our French Language Services Unit about a unilingual English survey about technology that was being conducted on behalf of the Ministry of Education.

A woman sought our help after she was provided with a temporary accessible parking permit with a duration of only six months, when she had previously had one that lasted five years.

Our staff helped a woman who was having trouble reaching a manager at the Family Responsibility Office (FRO), due to recent changes to its phone system.

A man complained to us after he wore a non-medical mask to prevent coronavirus spread inside his local Liquor Board of Ontario (LBCO) outlet, and staff there asked him to remove it so they could verify his identity.

A man complained to us about his municipality issuing parking tickets during the COVID-19 state of emergency.

A cancer patient who is an Ontario Disability Support Program recipient told us she was about to have surgery and urgently needed funds to pay for transportation, but could not reach her caseworker.

A woman whose job was deemed an essential service during the COVID-19 pandemic sought our help when her driver’s licence was suspended due to a medical matter and she was temporarily unable to get to work.

A Black youth living in a rural group home with little access to public transit complained to us that staff would not drive him to get a haircut.

A man visited a London DriveTest centre with his son, who wanted to take the theory component of the road test, and requested services in French.

The mother of a teenager with developmental disability complained to us about an incident involving her daughter at a group home.

A francophone man complained to our French Language Services Unit that he waited an hour on the phone for service in French when he called the disability eligibility decision unit of the Ministry of Children, Community and Social Services.

A mother called our Children and Youth Unit after her local children’s aid society told her it would not review her complaint due to a lack of information.

A woman complained to our French Language Services Unit that the Superior Court in Toronto could not serve her in person in French, resulting in a wasted trip and frustration.

A 16-year-old youth in care of a children’s aid society felt that her needs were not being met since she had a change in caseworkers.

A French-speaking woman sought our help after she encountered difficulties with the website of the Psychiatric Patient Advocate Office.

When a woman complained to us about how she and her family were treated by a children’s aid society, we first advised her to contact her caseworker and raise the issue through the society’s internal process.

Unhappy with his placement at a foster home, a 17-year-old asked his children’s aid society caseworker for a placement change, only to be told the home he was staying in was best for him.