Attention – Office closed on the following days:
Wednesday, December 24 after 12 p.m. to Friday, December 26
as well as Wednesday, December 31 after 12 p.m., and Thursday, January 1, 2026
Our phone lines will also be closed. Complaints can still be filed using our online complaint form or via email at [email protected].
An 11-year-old told us she felt unsafe in her group home after another resident threatened her with a knife.
Issues: Group home; Rights (Safety)
An 11-year-old told us she felt unsafe in her group home after another resident threatened her with a knife. The Ombudsman’s Children and Youth Unit informed her of her right to have her placement reviewed by the Residential Placement Advisory Committee, and helped her initiate the process with her caseworker. We also ensured that the home had a plan to keep her safe pending the review. As a result of the review, the girl was happy to be moved back to her former foster home.
Learn more about the Children and Youth Unit which answers questions and takes complaints about child protection services.
