Search

When a woman complained to us about how she and her family were treated by a children’s aid society, we first advised her to contact her caseworker and raise the issue through the society’s internal process.

Unhappy with his placement at a foster home, a 17-year-old asked his children’s aid society caseworker for a placement change, only to be told the home he was staying in was best for him.

A man who was following the complaints process regarding a bilingual community legal clinic reached out to us after receiving an English-only version of the clinic’s complaints policy.

We received a complaint from a man who had recently moved to Canada. Although his motorcycle licence was valid in his home country, he was required to re-take the test in Ontario. The man had been assigned an English-speaking examiner for his motorcycle road test, even though he requested a French-speaking examiner in advance at a designated DriveTest centre.

A 16-year-old girl living in a group home told us she had asked her children’s aid society worker to initiate a review of her placement because she felt unsafe, but the caseworker didn't follow up with her.

A father complained to us that FRO had collected thousands of dollars of support payments from him for 14 years, even though his daughter was no longer in the care of her mother but had been made a Crown ward.

A woman who runs a commercial fishing business complained that the Ministry of Natural Resources and Forestry had not responded to her request for a refund of more than $31,000 she had overpaid in Crown lease fees over several years.

After our staff assisted a Tesla owner in having his Electric and Hydrogen Vehicle Incentive Program application approved, he returned to us for help in February 2019, after he received only half of his $14,000 rebate.

A provincial government employee complained to us that the practices of the Workplace Discrimination and Harassment Prevention Office (WDHP) were onerous and unfair.

A transgender man seeking a name change complained to us when his application was rejected because the sex on his birth certificate differed from the gender on his name change application.

An international student who had completed post-secondary studies in Ontario and was now employed sought our help in communicating with ServiceOntario about getting an Ontario Health card.

A woman complained to us that the Registrar General’s website froze when she was in the midst of applying for death certificates for two family members.

A concerned social worker at a psychiatric hospital asked us if we could help a patient whose OHIP coverage had been suddenly cancelled.

A transgender woman complained that the Ontario Health Insurance Plan (OHIP) had improperly refused her application for prior approval for breast reconstruction surgery.

A woman who had lived abroad for many years returned to Ontario and applied to exchange her foreign licence for an Ontario licence.

A driver who required his licence for work sought our help when it was suddenly suspended due to a fine he had incurred 27 years earlier. He had been convicted of impaired driving in 1990 and fined $735.

A 74-year-old woman who delayed a required driver’s test so she could have hip surgery sought our help after the Ministry cancelled her driver’s licence. She was required to take several tests to keep her licence after having a car accident.

A commercial truck driver complained to us that his licence had been downgraded and he had not been able to get an explanation or assistance from ServiceOntario or DriveTest.

A student who was close to completing her program at a college of applied arts and technology was unsure if she had all the credits she needed for her diploma, so she enrolled in an extra course just in case.

In a case that officials called “unprecedented,” a brother and sister complained to us about difficulties in applying to the Ontario Student Assistance Program (OSAP) – one to attend college, the other university.