A father contacted us from jail after he was arrested for failing to pay child support arrears to the Family Responsibility Office. He was unaware that he owed any support, and he had custody of his child when he was arrested. Our review determined that the FRO’s notices were sent to the wrong …
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A father contacted us from jail after he was arrested for failing to pay child support arrears to the Family Responsibility Office.
Tale of two cities
A Toronto woman who was seeking rapid reinstatement of ODSP benefits was staying with a relative in Oshawa while undergoing medical treatment. The ODSP office in Oshawa told her she would have to apply through their Toronto office – but she was too ill to travel, and worried that she could not make …
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A Toronto woman who was seeking rapid reinstatement of ODSP benefits was staying with a relative in Oshawa while undergoing medical treatment. The ODSP office in Oshawa told her she would have to apply through their Toronto office – but she was too ill to travel, and worried that she could not make ends meet without benefits.
Photo finish
A man who needed a new driver’s licence for work complained to our Office that he could not get one because he didn’t have adequate photo identification. He had tried to use his Canadian citizenship card, but it was rejected at the DriveTest location where he applied because the photo on it was …
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A man who needed a new driver’s licence for work complained to our Office that he could not get one because he didn’t have adequate photo identification.
No place like home
The parents of two adult sons with highly complex medical needs and developmental disabilities contacted our Office because they felt they were in crisis. They wanted to continue to care for their sons at home, but were experiencing their own health challenges. The sons needed round-the-clock care, …
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The parents of two adult sons with highly complex medical needs and developmental disabilities contacted our Office because they felt they were in crisis. They wanted to continue to care for their sons at home, but were experiencing their own health challenges.
Message mistake
After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended. The worker had done this without even speaking to the woman – who was not actually employed, but only seeking information. She then …
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After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended.
Found money
A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation. Our review of the case determined that FRO had failed to act, and …
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A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation.
Cleared to drive
A driver who moved to Ontario from British Columbia complained to our office that his job was at risk because of an impaired driving conviction from 13 years earlier. Although his B.C. licence was valid, the Ministry would not licence him in Ontario unless he completed the “Back on Track” program …
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A driver who moved to Ontario from British Columbia complained to our office that his job was at risk because of an impaired driving conviction from 13 years earlier.
Between A Rock and A Hard Place
André Marin Ombudsman of Ontario May 2005 Parents forced to place their children with severe disabilities in the custody of Children’s Aid Societies to obtain necessary care. FINAL REPORT https://www.ombudsman.on.ca/Resources/Reports/Between-A-Rock-and-A-Hard-Place.aspx?lang=en-CA OMBUDSMAN ONTARIO …
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Investigation into parents forced to place their children with severe disabilities in the custody of Children’s Aid Societies to obtain necessary care.
Losing the Waiting Game
Ombudsman Report ANDRÉ MARIN, OMBUDSMAN OF ONTARIO MAY 2006 https://www.ombudsman.on.ca/Resources/Reports/Losing-the-Waiting-Game.aspx?lang=en-CA INVESTIGATIVE TEAM Director, Special Ombudsman Response Team (SORT) Gareth Jones Investigators Rosie Dear Barbara Hirst Janet Ortved SENIOR COUNSEL Laura …
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Investigation into unreasonable delay at the Ministry of Community and Social Services' Ontario Disability Support Program's Disability Adjudication Unit.
It's All in the Name
OMBUDSMAN REPORT André Marin • Ombudsman of Ontario • August 2006 https://www.ombudsman.on.ca/Resources/Reports/It-s-All-in-the-Name.aspx?lang=en-CA INVESTIGATIVE TEAM Investigators Elizabeth Weston Sue Haslam, Manager, Investigations SENIOR COUNSEL Laura Pettigrew www.ombudsman.on.ca … …
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Investigation into the complaint of the Family Responsibility Office's ineffective enforcement using a writ of seizure and sale.
Non-emergency medical transportation services
Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public. In June 2011, the ministries of Transportation and Health and Long-Term Care …
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Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public.
Better Safe Than Sorry
Ombudsman Report • André Marin, Ombudsman of Ontario • April 2014 Investigation into how the Ministry of Transportation administers the process for obtaining and assessing information about drivers who may have uncontrolled hypoglycemia BetterSafe SorryThan …
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Investigation into how the Ministry of Transportation administers the process for obtaining and assessing information about drivers who may have uncontrolled hypoglycemia.
Nowhere to Turn
Ombudsman Report n Paul Dubé, Ombudsman of Ontario n August 2016 Investigation into the Ministry of Community and Social Services’ response to situations of crisis involving adults with developmental disabilities Nowhere to Turn www.ombudsman.on.ca 1-800-263-1830 Find us on Facebook: …
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Investigation into the Ministry of Community and Social Services’ response to situations of crisis involving adults with developmental disabilities.
Ombudsman to investigate cases of people with developmental disabilities who are inappropriately housed in hospitals
(TORONTO – March 27, 2023) Ontario Ombudsman Paul Dubé today announced a new investigation into the plight of adults with developmental disabilities who are inappropriately housed in hospital due to a lack of supports and services in the community. The Ombudsman informed the Ministry of Children, …
Family Responsibility Office received 1,000+ complaints last year, needs 'urgent change' (CBC Toronto)
Kate McGillivray CBC News Nov 04, 2016 A Toronto mother says she's been in bureaucratic limbo for more than six months after filing an application with the Family Responsibility Office (FRO) in order to retrieve missing child support payments. Simone Dadoun filed her application with the help of …
Agency that enforces child support generates most complaints: Ombudsman (Canadian Press)
Keith Leslie The Canadian Press November 2, 2016 TORONTO - Ontario's Family Responsibility Office, which enforces court-ordered child and spousal support payments, tops the list of provincial government organizations generating complaints to the ombudsman's office. Ombudsman Paul Dubé said his …
It looks like change is finally coming to the Family Responsibility Office (TVO)
John Michael McGrath TVO June 27, 2017 The Family Responsibility Office is one of the perennial nightmare cases in the provincial government. The agency responsible for enforcing child- and spousal-support payments is never going to be the soil out of which good-news stories grow. Still, it’s …
