Non-emergency medical transportation services

Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public.

Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public.

In June 2011, the ministries of Transportation and Health and Long-Term Care pledged to implement the Ombudsman’s recommendation that the medical transportation services industry be regulated, after his investigation uncovered problems including unsafe vehicles and untrained staff. Because the issue was resolved, no report was published.