System error

After a 30-day suspension, a woman visited a ServiceOntario office and paid the $150 fee to have her licence reinstated. She received her permanent licence in the mail, but when she was involved in an accident a few months later, she was told her licence was not valid, costing her a $325 fine. Our staff determined that the Ministry had issued her licence even though she had not completed all the requirements set out in its reinstatement form. As a result, the Ministry updated its computer system to ensure licences are not issued to drivers who have not completed all their reinstatement requirements.