After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended. The worker had done this without even speaking to the woman – who was not actually employed, but only seeking information. She then …
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After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended.
Found money
A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation. Our review of the case determined that FRO had failed to act, and …
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A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation.
Building good policies
A man who had a complaint about his municipality’s chief building official contacted our Office because his municipality did not have a code of conduct in place, even though this is required by the Building Code Act . We spoke to the municipality and confirmed that it had taken steps to respond to …
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A man who had a complaint about his municipality’s chief building official contacted our Office because his municipality did not have a code of conduct in place, even though this is required by the Building Code Act.
All wet
After a man complained to us that his municipality had not responded to his letter about flood damage to his basement, municipal staff initially told us they didn’t answer because they deemed the complaint to be without merit. They then sent the man a letter in which they made findings about water …
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After a man complained to us that his municipality had not responded to his letter about flood damage to his basement, municipal staff initially told us they didn’t answer because they deemed the complaint to be without merit.
Between A Rock and A Hard Place
André Marin Ombudsman of Ontario May 2005 Parents forced to place their children with severe disabilities in the custody of Children’s Aid Societies to obtain necessary care. FINAL REPORT https://www.ombudsman.on.ca/Resources/Reports/Between-A-Rock-and-A-Hard-Place.aspx?lang=en-CA OMBUDSMAN ONTARIO …
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Investigation into parents forced to place their children with severe disabilities in the custody of Children’s Aid Societies to obtain necessary care.
Losing the Waiting Game
Ombudsman Report ANDRÉ MARIN, OMBUDSMAN OF ONTARIO MAY 2006 https://www.ombudsman.on.ca/Resources/Reports/Losing-the-Waiting-Game.aspx?lang=en-CA INVESTIGATIVE TEAM Director, Special Ombudsman Response Team (SORT) Gareth Jones Investigators Rosie Dear Barbara Hirst Janet Ortved SENIOR COUNSEL Laura …
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Investigation into unreasonable delay at the Ministry of Community and Social Services' Ontario Disability Support Program's Disability Adjudication Unit.
It's All in the Name
OMBUDSMAN REPORT André Marin • Ombudsman of Ontario • August 2006 https://www.ombudsman.on.ca/Resources/Reports/It-s-All-in-the-Name.aspx?lang=en-CA INVESTIGATIVE TEAM Investigators Elizabeth Weston Sue Haslam, Manager, Investigations SENIOR COUNSEL Laura Pettigrew www.ombudsman.on.ca … …
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Investigation into the complaint of the Family Responsibility Office's ineffective enforcement using a writ of seizure and sale.
The ABCs of Education and Training
“The ABCs of Education and Training” Investigation into City of Oshawa Development Services Committee Special Meeting of May 22, 2008 André Marin Ombudsman of Ontario March 23, 2009 https://www.ombudsman.on.ca/Resources/Reports/The-ABCs-of-Education-and-Training.aspx?lang=en-CA …
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Investigation into the City of Oshawa, Development Services Committee special meeting of May 22, 2008.
Pirating Our Property
Ombudsman Report “Pirating Our Property” Investigation into the City of Oshawa’s Apparent Failure to Co-operate André Marin Ombudsman of Ontario April 2009 https://www.ombudsman.on.ca/Resources/Reports/Pirating-Our-Property.aspx?lang=en-CA Table of Contents Overview …
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Investigation into the City of Oshawa's apparent failure to co-operate.
Nowhere to Turn
Ombudsman Report n Paul Dubé, Ombudsman of Ontario n August 2016 Investigation into the Ministry of Community and Social Services’ response to situations of crisis involving adults with developmental disabilities Nowhere to Turn www.ombudsman.on.ca 1-800-263-1830 Find us on Facebook: …
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Investigation into the Ministry of Community and Social Services’ response to situations of crisis involving adults with developmental disabilities.
Procuring Progress
Ombudsman Report “Procuring Progress” Investigation into the City of Brampton’s procurement practices, focusing on the administration of its purchasing by-laws, policies and procedures regarding non-competitive procurements Paul Dubé Ombudsman of Ontario March 2017 Table of Contents Executive …
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Investigation into the City of Brampton’s procurement practices, focusing on the administration of its purchasing by-laws, policies and procedures regarding non-competitive procurements.
Counter Encounter
“Counter Encounter” Investigation into a complaint about the Township of Red Rock Paul Dubé Ombudsman of Ontario May 2017 Table of Contents Overview ............................................................................................................... 3 Complaint …
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Investigation into a complaint about the Township of Red Rock.
Submission on Bill 68, Modernizing Ontario’s Municipal Legislation Act, 2017
Submission to the Standing Committee on Social Policy on Bill 68, Modernizing Ontario’s Municipal Legislation Act, 2017 Paul Dubé Ombudsman of Ontario April 2017 Table of Contents Background: Ombudsman’s …
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On April 11, 2017, Ombudsman Paul Dubé made a presentation to the Standing Committee on Social Policy regarding Bill 68, Modernizing Ontario's Municipal Legislation Act, 2017.
Ombudsman to investigate cases of people with developmental disabilities who are inappropriately housed in hospitals
(TORONTO – March 27, 2023) Ontario Ombudsman Paul Dubé today announced a new investigation into the plight of adults with developmental disabilities who are inappropriately housed in hospital due to a lack of supports and services in the community. The Ombudsman informed the Ministry of Children, …
Family Responsibility Office received 1,000+ complaints last year, needs 'urgent change' (CBC Toronto)
Kate McGillivray CBC News Nov 04, 2016 A Toronto mother says she's been in bureaucratic limbo for more than six months after filing an application with the Family Responsibility Office (FRO) in order to retrieve missing child support payments. Simone Dadoun filed her application with the help of …
Agency that enforces child support generates most complaints: Ombudsman (Canadian Press)
Keith Leslie The Canadian Press November 2, 2016 TORONTO - Ontario's Family Responsibility Office, which enforces court-ordered child and spousal support payments, tops the list of provincial government organizations generating complaints to the ombudsman's office. Ombudsman Paul Dubé said his …
It looks like change is finally coming to the Family Responsibility Office (TVO)
John Michael McGrath TVO June 27, 2017 The Family Responsibility Office is one of the perennial nightmare cases in the provincial government. The agency responsible for enforcing child- and spousal-support payments is never going to be the soil out of which good-news stories grow. Still, it’s …
