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Denied assistance

A homeless teenager who could not live with either parent was denied assistance through Ontario Works and was not provided with anything in writing about how to appeal the decision. After Ombudsman staff made inquiries with a supervisor at Ontario Works, the teen’s mother confirmed that he was …
A homeless teenager who could not live with either parent was denied assistance through Ontario Works and was not provided with anything in writing about how to appeal the decision.
/en/our-work/case-stories/denied-assistance

Costly mistakes

After members of her family complained to our Office, we discovered the OPGT had made numerous errors in managing a woman’s affairs – failing to pay her mortgage and utilities for several months. It also neglected to send information about the woman’s finances to the Ontario Disability Support …
After members of her family complained to our Office, we discovered the OPGT had made numerous errors in managing a woman’s affairs – failing to pay her mortgage and utilities for several months.
/en/our-work/case-stories/costly-mistakes

Clarifying our jurisdiction

A town clerk contacted our office after the local council, which was considering establishing a code of conduct, expressed the view that it did not need to appoint an Integrity Commissioner, because any complaints related to the code of conduct could be forwarded to the Ombudsman for review. We …
A town clerk contacted our office after the local council, which was considering establishing a code of conduct, expressed the view that it did not need to appoint an Integrity Commissioner, because any complaints related to the code of conduct could be forwarded to the Ombudsman for review.
/en/our-work/case-stories/clarifying-our-jurisdiction

Billing bungle

A man complained after he received a municipal hydro bill of $1,300, when his normal monthly bill was around $29. The company told him his bills had been incorrect for the past two years, but would not provide him evidence of the errors. After Ombudsman staff spoke with the hydro company’s director …
A man complained after he received a municipal hydro bill of $1,300, when his normal monthly bill was around $29.
/en/our-work/case-stories/billing-bungle

Sold out

A man contacted our Office after his municipality closed and sold a road allowance adjacent to his property. His family had used the land to access the river, but they were not notified by the municipality or given the chance to purchase a portion of the land, contrary to municipal policy. The …
A man contacted our Office after his municipality closed and sold a road allowance adjacent to his property. His family had used the land to access the river, but they were not notified by the municipality or given the chance to purchase a portion of the land, contrary to municipal policy.
/en/our-work/case-stories/sold-out

Rude awakening

A man complained to his municipality after a member of council called him names in an email. He was not satisfied when the mayor offered to bring him and the councillor together for a private meeting. Ombudsman staff suggested he raise his concerns with the municipal clerk, but this prompted …
A man complained to his municipality after a member of council called him names in an email. He was not satisfied when the mayor offered to bring him and the councillor together for a private meeting.
/en/our-work/case-stories/rude-awakening

Building good policies

A man who had a complaint about his municipality’s chief building official contacted our Office because his municipality did not have a code of conduct in place, even though this is required by the Building Code Act . We spoke to the municipality and confirmed that it had taken steps to respond to …
A man who had a complaint about his municipality’s chief building official contacted our Office because his municipality did not have a code of conduct in place, even though this is required by the Building Code Act.
/en/our-work/case-stories/building-good-policies

Better late than never

A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired. The delay meant he would have to retake a course for his …
A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired.
/en/our-work/case-stories/better-late-never

All wet

After a man complained to us that his municipality had not responded to his letter about flood damage to his basement, municipal staff initially told us they didn’t answer because they deemed the complaint to be without merit. They then sent the man a letter in which they made findings about water …
After a man complained to us that his municipality had not responded to his letter about flood damage to his basement, municipal staff initially told us they didn’t answer because they deemed the complaint to be without merit.
/en/our-work/case-stories/all-wet

Getting it Right

Investigation into the Transparency of the Property Assessment Process and the Integrity and Efficiency of Decision-Making at the Municipal Property Assessment Corporation O M BU D S M A N R E P O R T • A N D R É M A R I N , O M B U D S M A N O F O N TA R I O • M A R C H 2 0 0 6 ­ INVESTIGATIVE …
Investigation into the transparency of the property assessment process and the integrity and efficiency of decision-making at the Municipal Property Assessment Corporation.
/en/our-work/investigations/getting-it-right

A Game of Trust

OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • March 2007 Investigation into the Ontario Lottery and Gaming Corporation’s Protection of the Public from Fraud and Theft Director Special Ombudsman Response Team (SORT) Gareth Jones Lead Investigator Elizabeth Weston Investigators Mary Jane …
Investigation into the Ontario Lottery and Gaming Corporation’s protection of the public from fraud and theft.
/en/our-work/investigations/game-trust

Building Clarity

Ombudsman Report “Building Clarity” Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public André Marin Ombudsman of Ontario May 2008 Table of Contents …
Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public.
/en/our-work/investigations/building-clarity

The ABCs of Education and Training

“The ABCs of Education and Training” Investigation into City of Oshawa Development Services Committee Special Meeting of May 22, 2008 André Marin Ombudsman of Ontario March 23, 2009 Complaint 1 On June 11, 2008, we received a complaint alleging that the Development Services Committee of the City of …
Investigation into the City of Oshawa, Development Services Committee special meeting of May 22, 2008.
/en/our-work/investigations/abcs-education-and-training

Pirating Our Property

Ombudsman Report “Pirating Our Property” Investigation into the City of Oshawa’s Apparent Failure to Co-operate André Marin Ombudsman of Ontario April 2009 Table of Contents Overview …
Investigation into the City of Oshawa's apparent failure to co-operate.
/en/our-work/investigations/pirating-our-property

Procuring Progress

Ombudsman Report “Procuring Progress” Investigation into the City of Brampton’s procurement practices, focusing on the administration of its purchasing by-laws, policies and procedures regarding non-competitive procurements Paul Dubé Ombudsman of Ontario March 2017 Table of Contents Executive …
Investigation into the City of Brampton’s procurement practices, focusing on the administration of its purchasing by-laws, policies and procedures regarding non-competitive procurements.
/en/our-work/investigations/procuring-progress

Counter Encounter

“Counter Encounter” Investigation into a complaint about the Township of Red Rock Paul Dubé Ombudsman of Ontario May 2017 Table of Contents Overview ............................................................................................................... 3 Complaint …
Investigation into a complaint about the Township of Red Rock.
/en/our-work/investigations/counter-encounter

Submission on Bill 68, Modernizing Ontario’s Municipal Legislation Act, 2017

Submission to the Standing Committee on Social Policy on Bill 68, Modernizing Ontario’s Municipal Legislation Act, 2017 Paul Dubé Ombudsman of Ontario April 2017 Table of Contents Background: Ombudsman’s …
On April 11, 2017, Ombudsman Paul Dubé made a presentation to the Standing Committee on Social Policy regarding Bill 68, Modernizing Ontario's Municipal Legislation Act, 2017.
/en/our-work/submissions-government/submission-bill-68-modernizing-ontarios-municipal-legislation-act-2017

‘Excruciating delays’ at Ontario’s Landlord and Tenant Board: Ombudsman report (Global News)

Allison Jones The Canadian Press May 4, 2023 A backlog of cases at Ontario’s Landlord and Tenant Board has grown to 38,000 and it is taking an average of seven or eight months — sometimes up to two years — for a hearing to be scheduled, the province’s ombudsman said Thursday. The findings are part …
/en/news/speeches-and-articles/excruciating-delays-ontarios-landlord-and-tenant-board-ombudsman-report-global-news

Ombudsman calls for change at failing LTB (Canadian Apartment)

This link opens in a new tab Canadian Apartment May 4, 2023 Ombudsman Paul Dubé paints a grim picture of the Landlord and Tenant Board (LTB) in his latest investigation report, released May 4th. Long plagued by severe backlogs, staff shortages, and antiquated technology, LTB operations have only …
/en/news/speeches-and-articles/ombudsman-calls-change-failing-ltb-canadian-apartment

Ontario's Landlord and Tenant Board 'fundamentally failing,' ombudsman finds (CBC)

Lucas Powers This link opens in a new tab CBC News May 3, 2023 A "perfect storm" of factors including the 2018 election, inefficient practices and the COVID pandemic has left Ontario's trouble-plagued Landlord and Tenant Board (LTB) "fundamentally failing" to provide swift justice, the province's …
/en/news/speeches-and-articles/ontarios-landlord-and-tenant-board-fundamentally-failing-ombudsman-finds-cbc