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An inmate sought our help after he was involved in an altercation with another inmate and then pepper sprayed and assaulted by correctional officers.

Several inmates in the same facility complained to us that they were strip searched in a main hallway, in view of security cameras.

A young person in custody contacted us last year to complain that he wasn’t able to vote in the federal election, although he had expressed his interest in voting to the youth facility’s staff members.

A driver who moved to B.C. sought our help after waiting for a copy of his driving record from Ontario for 7 weeks.

When attempting to reload her Presto card, a transit rider purchased a monthly Toronto Transit Commission (TTC) pass by mistake. She contacted Metrolinx, which referred her to the TTC, which in turn referred her to Metrolinx.

A man whose vehicle was damaged by a large pothole complained to us after the Ministry of Transportation’s adjuster denied his claim and the road construction company denied responsibility.

A woman came to us in frustration after trying several times to obtain her renewed driver’s licence. Each time she visited ServiceOntario, she was given a temporary licence and told a permanent one would be mailed to her.

A group of Indigenous inmates complained to us that they were strip-searched before attending a smudging ceremony, leaving them feeling violated, discriminated against and targeted because of their Indigenous spirituality.

An inmate who uses a customized wheelchair to support his spine sought our help because he was being repeatedly transferred to a second institution without his chair.

An inmate complained to us after a sergeant at his facility penalized him by taking away 30 days of earned remission (time off his sentence) for refusing a transfer to another facility.

A woman whose job was deemed an essential service during the COVID-19 pandemic sought our help when her driver’s licence was suspended due to a medical matter and she was temporarily unable to get to work.

A woman who had lived abroad for many years returned to Ontario and applied to exchange her foreign licence for an Ontario licence.

A driver who required his licence for work sought our help when it was suddenly suspended due to a fine he had incurred 27 years earlier. He had been convicted of impaired driving in 1990 and fined $735.

A 74-year-old woman who delayed a required driver’s test so she could have hip surgery sought our help after the Ministry cancelled her driver’s licence. She was required to take several tests to keep her licence after having a car accident.

A commercial truck driver complained to us that his licence had been downgraded and he had not been able to get an explanation or assistance from ServiceOntario or DriveTest.

An inmate sought our help in reaching the appropriate correctional officials after her father passed away and she could not get a response to her request to attend his funeral.

An inmate complained to us that staff at his correctional facility had taken his eyeglasses and refused to return them.

A woman who had been pursuing her case at the Human Rights Tribunal of Ontario for several years sought our help after she learned that the adjudicator assigned to her case was no longer able to continue.

In addressing the changes proposed by Bill 57, I will devote most of my comments to those amendments that affect the Office of the Ombudsman of Ontario, and the Ombudsman Act. Most notable among these are amendments that will expand the mandate of this office into areas that are presently within the mandate of my fellow Officers of the Legislature, the Provincial Advocate for Children and Youth (Child Advocate) and the French Language Services Commissioner.

Investigation into the adequacy and effectiveness of the Ministry of Transportation’s notifications and communications with drivers about licence suspensions and reinstatements.