Lost in the mail

A woman came to us in frustration after trying several times to obtain her renewed driver’s licence. Each time she visited ServiceOntario, she was given a temporary licence and told a permanent one would be mailed to her. But after 6 months and several visits, she still hadn’t received it. Our inquiries with the Ministry revealed that it had mailed out several licence cards to the woman, but they had been returned undelivered. They arranged for her to pick up her new licence at ServiceOntario instead.