Record time

A driver who moved to B.C. sought our help after waiting for a copy of his driving record from Ontario for 7 weeks. He needed the record to start his new job as a transit operator. When he didn’t receive it after the advertised delivery period of 10-15 business days, he contacted the Ministry several times, but each time he was told he would just have to wait and he could not speak to a supervisor. Once our Office raised the case with Ministry officials, his order was processed immediately.