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Two Francophone students who were new to Ontario contacted us to report that the financial aid staff at an English-language college who administer the Ontario Student Assistance Program (OSAP) were unable to process their applications, as none of them could review the documents the students had submitted in French.

After completing truck driver training in Ottawa, a Francophone tried multiple times to get a certified bilingual driver examiner for his test at a DriveTest centre in southern Ottawa, a designated area under the French Language Services Act.

In fall 2023, a Francophone contacted us to report the lack of French in the social media posts of an Ontario museum.

A Franco-Torontonian looking for a family activity in his neighbourhood was interested in the exhibition called “Lumière: The Art of Light” at Ontario Place.

While watching the livestream of the tabling of the province’s 2024 budget on the Government of Ontario’s French YouTube channel, a Francophone noticed that, when the Minister of Finance spoke in French near the end of the video, the interpreter translated what he said into English.

A Francophone reached out to us after taking part in a webinar hosted by a non-profit organization that receives funding from the Ministry of Long-Term Care.

The Ontario Autism Program, administered by the Ministry of Children, Community and Social Services, offers support to families of children and youth on the autism spectrum.

We noticed that the same text – in English only – appeared on both sides of the provincial plaque at Old City Hall in downtown Toronto.

A Francophone man told us about a workplace accident that left him unable to use his legs for a few years.

Ontario Northland, a government agency, is responsible for providing transportation services in Northern Ontario.

In February 2024, we learned via the news media of possible changes happening at Le Petit Chaperon Rouge, a Francophone daycare centre in Toronto that appears in Ontario Regulation 398/93 as a government agency designated under the French Language Services Act.

To prepare for a virtual hearing where he was representing himself without the help of legal counsel, a Francophone man tried to access a secure portal on the Ministry of the Attorney General’s website.

An employee of a Francophone non-profit organization in eastern Ontario was responsible for organizing French language training for members of the employer’s joint health and safety committee.

A Francophone received an automated speed enforcement camera ticket in the mail from their municipality.

A Francophone woman contacted us to share an experience she found particularly distressing.

A Francophone with more than a decade of experience with a professional association in the education field contacted us after he noticed some errors on the French version of the association’s website.

During a visit, an Ottawa Francophone noticed that the name of the Upper Canada Village tourist site in Eastern Ontario was in English only.

During a visit to the Legislative Assembly, we noticed that the security staff were welcoming visitors in English only, and the ID cards they gave to visitors were also in English only.

When visiting the Royal Ontario Museum in Toronto with his family, a Francophone noticed that the touchscreen ticket vending machines at the entrance were only available in English.

Commissioner's Message - Five years of contributions to Ontario’s vibrant Francophone community: I am pleased to present the 2023-2024 Annual Report of the French Language Services Commissioner of Ontario. May 1, 2024, marked five years to the day since the Ontario Ombudsman was entrusted with monitoring the administration of the French Language Services Act.