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Displaying 81 - 100 of 198

Submission in response to the Ministry’s consultation on proposed changes to Regulation 778

Submission in response to the Ministry of the Solicitor General’s consultation on proposed changes to Regulation 778 Paul Dubé Ombudsman of Ontario May 2021 Introduction 1 Thank you for the opportunity to comment on the Ministry of the Solicitor General’s proposed amendments to Regulation 778 …
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Thank you for the opportunity to comment on the Ministry of the Solicitor General’s proposed amendments to Regulation 778 related to segregation, inmate discipline and misconduct, and mandatory training for correctional officers.
/en/our-work/submissions-government/submission-response-ministrys-consultation-proposed-changes-regulation-778

Submission in response to the Ministry’s consultation on proposed changes to Regulation 778, regarding segregation reviews

“Ensuring Truly Independent Segregation Reviews” Submission in response to the Ministry of the Solicitor General’s consultation on proposed changes to Regulation 778, regarding segregation reviews Paul Dubé Ombudsman of Ontario September 23, 2019 Introduction 1 My team and I appreciate the …
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My team and I appreciate the opportunity to comment on the Ministry of the Solicitor General’s three proposed changes to Ontario Regulation 778.
/en/our-work/submissions-government/submission-response-ministrys-consultation-proposed-changes-regulation-778-regarding-segregation

Submission regarding proposed regulations for special constables

Submission to the Ministry of the Solicitor General’s consultation regarding proposed regulations for special constables Paul Dubé Ombudsman of Ontario February 2023 Overview The Ministry of the Solicitor General has requested public and stakeholder input on four proposed regulations under the …
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The Ministry of the Solicitor General has requested public and stakeholder input on four proposed regulations under the Community Safety and Policing Act, 2019 regarding special constables.
/en/our-work/submissions-government/submission-regarding-proposed-regulations-special-constables

Translation audit-y

A man noticed a post in French on the Office of the Auditor General’s Twitter account, announcing the release of its annual report on the environment. A click on the hyperlink took him to the Auditor General’s website, and he noticed that only the executive summary of the report was posted on the …
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A man noticed a post in French on the Office of the Auditor General’s Twitter account, announcing the release of its annual report on the environment.
/en/our-work/case-stories/translation-audit-y

Language integrity

A man saw a post in French on Twitter from the Office of the Integrity Commissioner of Ontario, indicating that the latest report from the Integrity Commissioner was available, with a link to the report “Re: The Honourable Peter Bethlenfalvy, President of the Treasury Board.” This link took him to …
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A man saw a post in French on Twitter from the Office of the Integrity Commissioner of Ontario, indicating that the latest report from the Integrity Commissioner was available, with a link to the report “Re: The Honourable Peter Bethlenfalvy, President of the Treasury Board.”
/en/our-work/case-stories/language-integrity

Equivalent access to information

A woman seeking a review as part of her work visited the website of the Information and Privacy Commissioner (IPC). While browsing the site, she noticed that its URL was in English. She also noticed translation omissions. For example, the URL for the contacts page read “Contact us” even though the …
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A woman seeking a review as part of her work visited the website of the Information and Privacy Commissioner (IPC).
/en/our-work/case-stories/equivalent-access-information

“Please speak in English”

A man shared with us his family’s experience after their dying mother was admitted to a designated hospital in Northern Ontario. On several occasions, he and his family were unable to obtain services in French when visiting their mother. They noticed that their mother received very few services in …
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A man shared with us his family’s experience after their dying mother was admitted to a designated hospital in Northern Ontario.
/en/our-work/case-stories/please-speak-english

Positive result

A man complained to us about the lack of French language services at a COVID-19 vaccination clinic. The clinic was organized and operated by a hospital partially designated under the French Language Services Act . We contacted the facility and they acknowledged that the recruitment and deployment …
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A man complained to us about the lack of French language services at a COVID-19 vaccination clinic.
/en/our-work/case-stories/positive-result

Services in French at home

A woman contacted us because she was unable to obtain home care services in French for her spouse, who had lost the ability to speak English due to health problems. She explained to us that the health care services provided in French through her local Home and Community Care Support Services office …
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A woman contacted us because she was unable to obtain home care services in French for her spouse, who had lost the ability to speak English due to health problems.
/en/our-work/case-stories/services-french-home

Skills in French required

A crane operator attempted to contact Skilled Trades Ontario (STO) to request an explanation regarding an invoice and was unable to obtain services in French. We contacted STO to raise the issue. As a result of our intervention, the telephone system was modified to ensure that clients requesting …
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A crane operator attempted to contact Skilled Trades Ontario (STO) to request an explanation regarding an invoice and was unable to obtain services in French.
/en/our-work/case-stories/skills-french-required

Entitled to inclusion

We were contacted by a Francophone mother whose child identifies as female – which represented a change from the gender assigned to the child at birth. The child wanted a name change so that legal documents would reflect her identity. The child began the name change process with the Office of the …
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We were contacted by a Francophone mother whose child identifies as female – which represented a change from the gender assigned to the child at birth.
/en/our-work/case-stories/entitled-inclusion

“Help wanted” in both languages

A man filed a complaint about Ontario Health’s job postings. The link for applications transferred job seekers to a third-party site. That site and the job postings on it were in English only. A message at the end of each job description indicated that the French version would be available shortly. …
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A man filed a complaint about Ontario Health’s job postings.
/en/our-work/case-stories/help-wanted-both-languages

Without subtitles

A woman informed us that French subtitles had disappeared from the videos on the Ministry of Labour, Immigration, Training and Skills Development’s Facebook page entitled “ Lieux de travail de l’Ontario [Ontario At Work].” Although this page is in French, the majority of the videos are in English …
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A woman informed us that French subtitles had disappeared from the videos on the Ministry of Labour, Immigration, Training and Skills Development’s Facebook page entitled “Lieux de travail de l’Ontario [Ontario At Work].”
/en/our-work/case-stories/without-subtitles

2021-2022 Annual Report of the French Language Services Commissioner of Ontario

Annual Report of the French Language Services Commissioner of Ontario O F F I C E O F T H E O M B U D S M A N O F O N TA R I O . 2021 2022 O N TA R I O O N TA R I O ’ S WAT C H D O G Office of the Ombudsman of Ontario We are: O N TA R I O An independent Office of the Legislature that resolves and …
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Commissioner's Message - The future begins now This is already my third Annual Report as French Language Services Commissioner, within the Office of the Ombudsman of Ontario. When I reflect on the progress we have achieved since May 1, 2019, I am proud of the work we have accomplished. My objective with this report is to take stock and to seize the opportunity to look to the future, in light of possibilities arising from the modernization of the French Language Services Act.
/en/our-work/annual-reports/2021-2022-annual-report-french-language-services-commissioner-ontario

Help is en route

A Francophone man who wanted some information about renewing his licence plate contacted our Office because he was unable to obtain service in French from a ServiceOntario office in a designated area. We raised the issue with the Ministry of Public and Business Service Delivery, which ensured that …
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A Francophone man who wanted some information about renewing his licence plate contacted our Office because he was unable to obtain service in French from a ServiceOntario office in a designated area.
/en/our-work/case-stories/help-en-route

Continuing education

A woman contacted us to complain about her experience with inadequate French services from the Ministry of Colleges and Universities, both during telephone conversations and in written communications in response to her access to information request. We contacted Ministry staff, who committed to …
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A woman contacted us to complain about her experience with inadequate French services from the Ministry of Colleges and Universities, both during telephone conversations and in written communications in response to her access to information request.
/en/our-work/case-stories/continuing-education

Voting rights – and wrongs

A man who was in jail awaiting sentencing complained to us that correctional officials had told him he could not vote in the September 2021 federal election, even though he was eligible. We immediately contacted senior staff at his facility, who acknowledged that they made a mistake and he should …
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A man who was in jail awaiting sentencing complained to us that correctional officials had told him he could not vote in the September 2021 federal election, even though he was eligible.
/en/our-work/case-stories/voting-rights-and-wrongs

Email retrieved

A man contacted us in frustration after his application to have his issue heard by the Human Rights Tribunal of Ontario (HRTO) was dismissed. The reason given was that he hadn’t filed a response to them as requested. He had indeed sent the response – and had email evidence to prove it – but had …
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A man contacted us in frustration after his application to have his issue heard by the Human Rights Tribunal of Ontario (HRTO) was dismissed.
/en/our-work/case-stories/email-retrieved

Supplemental care

An inmate with HIV complained that he hadn’t been receiving testosterone and other supplements he required to prevent muscle deterioration. He told us he needed to see a specialist, and that health care staff at his facility weren’t responding to calls from his HIV support worker. After our staff …
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An inmate with HIV complained that he hadn’t been receiving testosterone and other supplements he required to prevent muscle deterioration.
/en/our-work/case-stories/supplemental-care

The right to know

After an inmate complained to us that he was pushed to the ground and attacked by several correctional officers, we intervened to verify that a local investigation had been conducted. We discovered that the investigation found that excessive force had been used against the inmate – but that …
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After an inmate complained to us that he was pushed to the ground and attacked by several correctional officers, we intervened to verify that a local investigation had been conducted.
/en/our-work/case-stories/right-know

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The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

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