Positive result

A man complained to us about the lack of French language services at a COVID-19 vaccination clinic. The clinic was organized and operated by a hospital partially designated under the French Language Services Act. We contacted the facility and they acknowledged that the recruitment and deployment of staff on site did not take service in French into account.

The hospital committed to testing the language proficiency level of onsite staff, providing a list of bilingual staff to clinic management in advance, and sharing instructions on the active offer of services in French and the distribution of bilingual staff throughout the vaccination site.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.