“Please speak in English”
A man shared with us his family’s experience after their dying mother was admitted to a designated hospital in Northern Ontario.
A man shared with us his family’s experience after their dying mother was admitted to a designated hospital in Northern Ontario.
A man shared with us his family’s experience after their dying mother was admitted to a designated hospital in Northern Ontario.
On several occasions, he and his family were unable to obtain services in French when visiting their mother. They noticed that their mother received very few services in French and even found a note that asked her to “Please speak in English”.
Their mother died a few weeks after being admitted to the hospital.
We contacted various members of the hospital’s management. As a result of our intervention, measures were taken to remedy the lack of bilingual reception staff, among other things. An action plan was then developed that included:
Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.