A man complained to his municipality after a member of council called him names in an email. He was not satisfied when the mayor offered to bring him and the councillor together for a private meeting. Ombudsman staff suggested he raise his concerns with the municipal clerk, but this prompted …
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A man complained to his municipality after a member of council called him names in an email. He was not satisfied when the mayor offered to bring him and the councillor together for a private meeting.
Powerful gesture
A man was upset that it took the Ontario Electricity Support Program six months to process his application, even though its website says it should take 6-8 weeks. Our inquiries determined that the delay was actually exacerbated by the man providing an outdated email address on his application; …
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A man was upset that it took the Ontario Electricity Support Program six months to process his application, even though its website says it should take 6-8 weeks.
Building good policies
A man who had a complaint about his municipality’s chief building official contacted our Office because his municipality did not have a code of conduct in place, even though this is required by the Building Code Act . We spoke to the municipality and confirmed that it had taken steps to respond to …
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A man who had a complaint about his municipality’s chief building official contacted our Office because his municipality did not have a code of conduct in place, even though this is required by the Building Code Act.
All wet
After a man complained to us that his municipality had not responded to his letter about flood damage to his basement, municipal staff initially told us they didn’t answer because they deemed the complaint to be without merit. They then sent the man a letter in which they made findings about water …
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After a man complained to us that his municipality had not responded to his letter about flood damage to his basement, municipal staff initially told us they didn’t answer because they deemed the complaint to be without merit.
The ABCs of Education and Training
“The ABCs of Education and Training” Investigation into City of Oshawa Development Services Committee Special Meeting of May 22, 2008 André Marin Ombudsman of Ontario March 23, 2009 https://www.ombudsman.on.ca/Resources/Reports/The-ABCs-of-Education-and-Training.aspx?lang=en-CA …
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Investigation into the City of Oshawa, Development Services Committee special meeting of May 22, 2008.
Pirating Our Property
Ombudsman Report “Pirating Our Property” Investigation into the City of Oshawa’s Apparent Failure to Co-operate André Marin Ombudsman of Ontario April 2009 https://www.ombudsman.on.ca/Resources/Reports/Pirating-Our-Property.aspx?lang=en-CA Table of Contents Overview …
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Investigation into the City of Oshawa's apparent failure to co-operate.
In the Dark
Ombudsman RepORt André Marin, Ombudsman of Ontario • May 2015 Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns https://www.ombudsman.on.ca/Resources/Reports/In-the-Dark.aspx?lang=en-CA Find …
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Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns.
Procuring Progress
Ombudsman Report “Procuring Progress” Investigation into the City of Brampton’s procurement practices, focusing on the administration of its purchasing by-laws, policies and procedures regarding non-competitive procurements Paul Dubé Ombudsman of Ontario March 2017 Table of Contents Executive …
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Investigation into the City of Brampton’s procurement practices, focusing on the administration of its purchasing by-laws, policies and procedures regarding non-competitive procurements.
Counter Encounter
“Counter Encounter” Investigation into a complaint about the Township of Red Rock Paul Dubé Ombudsman of Ontario May 2017 Table of Contents Overview ............................................................................................................... 3 Complaint …
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Investigation into a complaint about the Township of Red Rock.
Submission on Bill 68, Modernizing Ontario’s Municipal Legislation Act, 2017
Submission to the Standing Committee on Social Policy on Bill 68, Modernizing Ontario’s Municipal Legislation Act, 2017 Paul Dubé Ombudsman of Ontario April 2017 Table of Contents Background: Ombudsman’s …
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On April 11, 2017, Ombudsman Paul Dubé made a presentation to the Standing Committee on Social Policy regarding Bill 68, Modernizing Ontario's Municipal Legislation Act, 2017.
