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A woman who had lived abroad for many years returned to Ontario and applied to exchange her foreign licence for an Ontario licence.

A driver who required his licence for work sought our help when it was suddenly suspended due to a fine he had incurred 27 years earlier. He had been convicted of impaired driving in 1990 and fined $735.

A 74-year-old woman who delayed a required driver’s test so she could have hip surgery sought our help after the Ministry cancelled her driver’s licence. She was required to take several tests to keep her licence after having a car accident.

A commercial truck driver complained to us that his licence had been downgraded and he had not been able to get an explanation or assistance from ServiceOntario or DriveTest.

A student who was close to completing her program at a college of applied arts and technology was unsure if she had all the credits she needed for her diploma, so she enrolled in an extra course just in case.

In a case that officials called “unprecedented,” a brother and sister complained to us about difficulties in applying to the Ontario Student Assistance Program (OSAP) – one to attend college, the other university.

Investigation into the adequacy and effectiveness of the Ministry of Transportation’s notifications and communications with drivers about licence suspensions and reinstatements.

When a woman hit a pothole on a county road that damaged her vehicle, she tried to seek reimbursement.

An inmate who tried repeatedly to get information from the Ministry of Transportation about his driving record and other issues complained that he could not get information from officials during the 20 minutes of phone time he was allowed.

A woman seeking to renew her driver’s licence was given a temporary one, valid for three months, and told her new licence would be mailed in 6-8 weeks.

An elderly woman contacted us after she was unable to get provincial officials to respond to her about a blocked highway culvert near her home that had become a mosquito breeding ground.

An Ontario man who had temporarily moved to B.C. was told upon his return that his motorcycle licence had been cancelled and he would have to go through the testing process again.

A mother of three who was enrolled in a combined college and university nursing program was not allowed to progress to the university portion of the program because her grade in a college course was 1.5% below the required threshold.

A university student contacted our Office with several concerns, including a stalled academic appeal, the conduct of one of his professors, administrative fees, and the university’s unwillingness to release his official transcript.

A driver who suffered what he believed to be a seizure in April 2013 was diagnosed by a neurologist and, as required by the Ministry of Transportation, had his licence suspended pending a medical review. On October 28, 2013, his doctor faxed documentation to the Ministry to prove that he had been seizure-free for six months, and thus eligible to have his licence reinstated.

A student from outside of Canada, who was married to a Canadian citizen, chose to enter the country on an international student visa because it would be processed faster than her spousal visa.

A mother who had been commuting two hours every day to attend classes at an Everest College campus applied for funding to resume her studies elsewhere after the college closed.

After a 30-day suspension, a woman visited a ServiceOntario office and paid the $150 fee to have her licence reinstated.

After narrowly escaping being hit by an Ontario Northland Railway train near her home, a woman requested an automatic signal be installed to prevent future incidents.

A PhD student who was given no opportunity to repeat his final exam when he failed on his first try after 16 months of course work complained to our Office that he had hit a dead end in the university’s appeal process.