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Adults with developmental disabilities inappropriately housed in hospitals

Media release, "Ombudsman to investigate cases of people with developmental disabilities who are inappropriately housed in hospitals " (March 27, 2023) Investigation into the plight of adults with developmental disabilities who are inappropriately housed in hospital due to a lack of supports and …

Work permit woes

A student from abroad whose attendance at an Ontario university was dependent on his father’s federal work permit needed our help when the extension of his father’s permit was delayed. If his parent could not produce a current work permit, the university would charge him the tuition fee of an …
A student from abroad whose attendance at an Ontario university was dependent on his father’s federal work permit needed our help when the extension of his father’s permit was delayed.

Transcript tribulations

A man hoping to return to university needed a college transcript for courses he had taken several decades ago. He had been trying for more than two months to get a copy of his transcript, even though the college’s typical turnaround time for such requests was 7-10 days. Result: We raised his case …
A man hoping to return to university needed a college transcript for courses he had taken several decades ago.

Credit carryover

A student came to us for help after trying for months to get her out-of-province post-secondary credits recognized by her Ontario college of applied arts and technology. Result: After we intervened, the college agreed to review the coursework and confirmed with the student that her out-of-province …
A student came to us for help after trying for months to get her out-of-province post-secondary credits recognized by her Ontario college of applied arts and technology.

Balance reset

A mother sought our help in stopping the Family Responsibility Office (FRO) from enforcing a child support order against her from 40 years ago. She said a court had previously terminated the support order and she did not owe any money – but the FRO was still going to court to get her to pay what it …
A mother sought our help in stopping the Family Responsibility Office (FRO) from enforcing a child support order against her from 40 years ago.

Unwarranted hold

An Indigenous woman who had moved from a city to a First Nations reserve was referred to us by her local legal aid clinic for help with her Ontario Disability Support Program (ODSP) benefits. The ODSP had confirmed her medical eligibility, but she had been waiting for seven months and still hadn’t …
An Indigenous woman who had moved from a city to a First Nations reserve was referred to us by her local legal aid clinic for help with her Ontario Disability Support Program (ODSP) benefits.

Subsidy sorted

A mother had been trying to reach her Ontario Works (OW) caseworker for more than a month about her daycare subsidy application. She was paying the full rate for her child’s daycare while she waited for a response. Result: After we made inquiries with OW about her case, the mother was approved for …
A mother had been trying to reach her Ontario Works (OW) caseworker for more than a month about her daycare subsidy application.

Bridging support

The mother of a 17-year-old Indigenous youth with complex special needs sought our help, concerned that her son was about to lose his residential placement. She said he was turning 18 in a month, and no plan had been created to transition him to adult services. With no other options, the mother …
The mother of a 17-year-old Indigenous youth with complex special needs sought our help, concerned that her son was about to lose his residential placement.

Suitable support

A father in crisis sought our help to find services and supported living for his son, a 15-year-old with complex special needs. He told us his son was prone to violence and had been taken to hospital by police on several occasions. RESULT: We spoke with the involved agencies and Ministry staff to …
A father in crisis sought our help to find services and supported living for his son, a 15-year-old with complex special needs.

Appeal to reason

A woman had her ODSP application denied after a year of waiting. Her daughter then submitted documents multiple times for an appeal of the decision, but was told the appeal wasn’t processed because she didn’t include specific information in the body of her email. When she sent yet another email …
A woman had her ODSP application denied after a year of waiting.

Pricey blunder

A woman sought our help because she hadn’t received Ontario Disability Support Program (ODSP) payments or drug benefits from August 2020 to October 2021. RESULT: After our intervention, the manager reviewing the file discovered the woman’s caseworker had made a mistake in calculating her benefits. …
A woman sought our help because she hadn’t received Ontario Disability Support Program (ODSP) payments or drug benefits from August 2020 to October 2021.

Long-distance resolution

A woman who had been living outside of Canada for 15 years sought our help in obtaining more than $25,000 in child support through the Family Responsibility Office (FRO). When she left Ontario, she had asked the FRO to hold the payments for her as they accumulated, as it was easier for her to cash …
A woman who had been living outside of Canada for 15 years sought our help in obtaining more than $25,000 in child support through the Family Responsibility Office (FRO).

Helpful information

An international student at a college of applied arts and technology requested a tuition refund when he decided to leave his program and return home to India. The college told him he had missed its deadline to withdraw and receive a refund. He asked our Office for help, saying the financial …
An international student at a college of applied arts and technology requested a tuition refund when he decided to leave his program and return home to India.

Fair trade

A student sought our help after his college told him he would have to retake a trade course he had already effectively completed, which would delay his graduation and the full-time employment he had arranged. His college had given him under 48 hours to accept an opportunity to complete additional …
A student sought our help after his college told him he would have to retake a trade course he had already effectively completed, which would delay his graduation and the full-time employment he had arranged.

Course correction

A group of 50 students at a university reached out to our Office for help after they all failed the same course. The students, most of whom were international students, raised concerns about the instruction, grades and feedback they received from the university, and the financial consequences of …
A group of 50 students at a university reached out to our Office for help after they all failed the same course.

Time to reconsider

A college student in an online learning program sought our help after he lost access to one of his courses. He complained that there wasn’t sufficient warning that there was a time limit to complete the course. The college pointed to its fine print, which explained the time limit, and told the …
A college student in an online learning program sought our help after he lost access to one of his courses.

Funding frustration

The mother of an 11-year-old with autism and developmental disabilities contacted us when she wasn’t able to access funding under the Ontario Autism Program (OAP) or the Assistance for Children with Severe Disabilities program (ACSD), even though she believed her child was eligible for both. When …
The mother of an 11-year-old with autism and developmental disabilities contacted us when she wasn’t able to access funding under the Ontario Autism Program (OAP) or the Assistance for Children with Severe Disabilities program (ACSD), even though she believed her child was eligible for both.

Suspended payment

A woman was owed thousands of dollars in support payments by a former spouse who was living in British Columbia. She told us she was concerned that the Interjurisdictional Support Orders Unit of the Family Responsibility Office (FRO), which handles interprovincial cases, was not enforcing a court …
A woman was owed thousands of dollars in support payments by a former spouse who was living in British Columbia.

Seal of disapproval

A man who pays family support through the Family Responsibility Office (FRO) complained to us that the FRO was garnishing too much from his federal disability payments, leaving him unable to pay his rent. We raised the case with FRO staff, noting that a recent court order set out how much it could …
A man who pays family support through the Family Responsibility Office (FRO) complained to us that the FRO was garnishing too much from his federal disability payments, leaving him unable to pay his rent.

Post-mortem refund

A man who had continued to make regular family support payments to his former mother-in-law, who had cared for his now-adult daughter, complained to us after he learned the older woman had been dead for more than a year. He alerted the Family Responsibility Office (FRO) – which had administered the …
A man who had continued to make regular family support payments to his former mother-in-law, who had cared for his now-adult daughter, complained to us after he learned the older woman had been dead for more than a year.