Pricey blunder

A woman sought our help because she hadn’t received Ontario Disability Support Program (ODSP) payments or drug benefits from August 2020 to October 2021.

RESULT: After our intervention, the manager reviewing the file discovered the woman’s caseworker had made a mistake in calculating her benefits. The woman’s entire entitlement was re-evaluated, and officials at the ODSP determined she was eligible for assistance during the period her benefits had been suspended. She was provided with more than $10,000 in retroactive benefits, and the ODSP apologized for the mistake.