A distance education student complained he was asked to pay fees for various services only available on campus, such as student lifestyle fees. We referred him to information on the university’s website about compulsory and non-compulsory fees, and provided information about how to get a refund of …
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A distance education student complained he was asked to pay fees for various services only available on campus, such as student lifestyle fees.
Buy the book
A student who bought $1,000 worth of textbooks for her studies at the suddenly-closed Everest College complained that foot-dragging by officials at the Ministry of Training, Colleges and Universities caused her to miss a deadline to receive a 60% refund on the books, which were now worthless to …
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A student who bought $1,000 worth of textbooks for her studies at the suddenly-closed Everest College complained that foot-dragging by officials at the Ministry of Training, Colleges and Universities caused her to miss a deadline to receive a 60% refund on the books, which were now worthless to her.
Back in action
An Everest College student who was away from the school on medical leave when it abruptly closed was turned down for assistance in enrolling in a new program because his college record did not list him as an active student at the time of the closure. When Ombudsman staff provided Training …
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An Everest College student who was away from the school on medical leave when it abruptly closed was turned down for assistance in enrolling in a new program because his college record did not list him as an active student at the time of the closure.
Admit one
A would-be Bachelor of Education student complained that he was denied admission because of a mistake in his application due to a miscommunication with the university. We referred him to the university’s dispute resolution service. Read about how we helped other people in our Selected cases . … …
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A would-be Bachelor of Education student complained that he was denied admission because of a mistake in his application due to a miscommunication with the university.
A processing predicament
A woman complained to us after her acceptance into a university program through the Ontario Universities' Application Centre (OUAC), was somehow not processed, meaning she lost her spot and was put on a waitlist. Our Office referred her to OUAC first, to determine whether the error occurred as …
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A woman complained to us after her acceptance into a university program through the Ontario Universities' Application Centre (OUAC), was somehow not processed, meaning she lost her spot and was put on a wait list.
A learning experience
A would-be Bachelor of Education student complained that he was denied admission because he included a one-on-one teaching experience in his application - he said the university did not make it clear that he should not do so. We referred him to the university’s dispute resolution service. Our staff …
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A would-be Bachelor of Education student complained that he was denied admission because he included a one-on-one teaching experience in his application - he said the university did not make it clear that he should not do so.
Zero balance
A student enrolled in a college’s early childhood education program, but was unable to attend. She did inform the college, but because she missed the deadline to withdraw from the course, she received a grade of zero and was asked to pay $1,400 in outstanding program fees. Our review determined …
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A student enrolled in a college’s early childhood education program, but was unable to attend. She did inform the college, but because she missed the deadline to withdraw from the course.
To be fair
A student who had been expelled from university after an academic fraud inquiry complained to us that the university failed to respond to its own ombudsman’s report on his case, which raised concerns about the fairness of the inquiry and the sanctions it imposed. The university had changed its …
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A student who had been expelled from university after an academic fraud inquiry complained to us that the university failed to respond to its own ombudsman’s report on his case, which raised concerns about the fairness of the inquiry and the sanctions it imposed.
Not a loan
A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied. Her parents were both significantly ill and had lent her $5,000 from their retirement fund to pay for school. Ombudsman staff reached out to OSAP …
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A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied.
Looking for answers
A student complained to us that his university had failed to respond to him on several matters, including a grade appeal, requests for a bursary and a refund for a dropped course. We made several inquiries with the university and found that it had not effectively communicated its process or …
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A student complained to us that his university had failed to respond to him on several matters, including a grade appeal, requests for a bursary and a refund for a dropped course.
Got him covered
A man who had lost all of his identification a few years earlier sought our help because he was unable to get health coverage through OHIP. Ombudsman staff made inquiries with OHIP about how he could prove he was an Ontario resident. OHIP was able to verify that he was a permanent resident through …
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A man who had lost all of his identification a few years earlier sought our help because he was unable to get health coverage through OHIP.
Delay headache
A woman whose migraine medication is covered through the Exceptional Access Program contacted us because she was worried about how long it was taking the program to approve a renewal of her prescription. She feared she would run out of medication before a new supply was approved. Our staff …
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A woman whose migraine medication is covered through the Exceptional Access Program contacted us because she was worried about how long it was taking the program to approve a renewal of her prescription.
From Hope to Despair
From OMBUDSMAN REPORT A N D R É M A R I N | O M B U D S M A N O F O N T A R I O | A U G U S T 2 0 0 5 Whether the Ministry of Health and Long-Term Care’s refusal to fund the drug Cystagon for treatment of Batten’s Disease is unreasonable and unfair. to …
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Investigation into the Ministry of Health and Long-Term Care's refusal to fund the drug Cystagon for treatment of Batten's Disease.
Too Cool For School Too
Investigation into Cambrian College’s administration of its Health Information Management Program and the oversight provided by the Ministry of Training, Colleges and Universities. FOR SCHOOL TOO TOO COOL OMBUDSMAN REPORT André Marin, Ombudsman of Ontario August 2009 DIRECTOR, SPECIAL OMBUDSMAN …
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Investigation into Cambrian College’s administration of its Health Information Management Program and the oversight provided by the Ministry of Training, Colleges and Universities.
Too Cool For School
OMBUDSMAN REPORT André Marin, Ombudsman of Ontario July 2009 Investigation into the Ministry of Training, Colleges and Universities’ Oversight of Bestech Academy Inc. and Enforcement of the Private Career Colleges Act FOR SCHOOL TOO COOL DIRECTOR, SPECIAL OMBUDSMAN RESPONSE TEAM (SORT) Gareth Jones …
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Investigation into the Ministry of Training, Colleges and Universities’ oversight of Bestech Academy Inc. and enforcement of the Private Career Colleges Act.
The LHIN Spin
Investigation into the Hamilton Niagara Haldimand Brant Local Health Integration Network’s use of community engagement in its decision-making process. OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • July 2010 The LHIN Spin …
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Investigation into the Hamilton Niagara Haldimand Brant Local Health Integration Network’s use of community engagement in its decision-making process.
Limited funding of Herceptin
The Ministry of Health and Long-Term Care agreed to fund Herceptin for patients with breast cancer tumours of one centimetre in diameter or less. The Ombudsman suspended his investigation in May 2011, but he continues to monitor complaints and developments on the issue. Case update - Annual report …
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Investigation into the province’s limited funding of Herceptin.
Non-emergency medical transportation services
Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public. In June 2011, the ministries of Transportation and Health and Long-Term Care …
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Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public.
Long-term care inspections system was overwhelmed by first wave of COVID-19, ombudsman finds (Toronto Star)
Kristin Rushowy, Queen's Park Bureau This link opens in a new tab Toronto Star September 7, 2023 With winter on the horizon and an expected uptick in COVID-19 cases, it’s time for the government to ensure inspections and other improved safety measures are in place for long-term care homes in the …
Living conditions ‘like hell’: Ontario Ombudsman reports on pandemic LTC inspection failures (The Trillium)
Jessica Smith Cross This link opens in a new tab The Trillium September 7, 2023 At the height of the first wave, a staff person at the Orchard Villa long-term care home reported to a provincial government inspector that “there is no staff to feed and care for residents, and that living …
