Not a loan
A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied.
ATTENTION – OFFICE CLOSED – TUESDAY, SEPTEMBER 30: To observe National Day for Truth and Reconciliation, a day of commemoration and reflection, the Office will be closed on Tuesday, September 30. Our phone lines will also be closed. Our services will resume on Wednesday, October 1st at 9 a.m. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied.
A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied. Her parents were both significantly ill and had lent her $5,000 from their retirement fund to pay for school. Ombudsman staff reached out to OSAP to reassess the student’s application, which incorrectly identified the loan from her parents as a financial asset. As a result, OSAP provided the student with $1,880 in grants.
Read about how we helped other people in our Selected cases.