Issues: Children’s aid society; Rights (Good care) A young person who was serving a youth sentence at an adult correctional facility complained to us that he was not being provided CAS access to services required by his court-ordered plan. He was under an Intensive Rehabilitation Custody and …
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A young person who was serving a youth sentence at an adult correctional facility complained to us that he was not being provided CAS access to services required by his court-ordered plan.
A cut above
Issues: Group home; Black youth; Rights (Identity) A Black youth living in a rural group home with little access to public transit complained to us that staff would not drive him to get a haircut. Our staff suggested that he speak to his caseworker about the matter, and we followed up with the …
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A Black youth living in a rural group home with little access to public transit complained to us that staff would not drive him to get a haircut.
Left out in the cold
Issues: Group home; Police involvement; Disability The mother of a teenager with developmental disability complained to us about an incident involving her daughter at a group home, after the daughter left the home at midnight and was outside in the cold for more than 30 minutes before she was found …
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The mother of a teenager with developmental disability complained to us about an incident involving her daughter at a group home.
The right process
Issue: Children’s aid society A mother called our Children and Youth Unit after her local children’s aid society told her it would not review her complaint due to a lack of information. The agency had a policy that stated a complaint must first be filed with a caseworker, then a supervisor, before …
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A mother called our Children and Youth Unit after her local children’s aid society told her it would not review her complaint due to a lack of information.
On her own
Issues: Children’s aid society; Voluntary Youth Services Agreement (VYSA); Rights (Good care); Rights (Get help) A 16-year-old youth in care of a children’s aid society felt that her needs were not being met since she had a change in caseworkers. She told our Children and Youth staff she recently …
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A 16-year-old youth in care of a children’s aid society felt that her needs were not being met since she had a change in caseworkers.
Right to complain
Issues: Children’s aid society; Rights (Get help) When a woman complained to us about how she and her family were treated by a children’s aid society, we first advised her to contact her caseworker and raise the issue through the society’s internal process. She returned in frustration, saying the …
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When a woman complained to us about how she and her family were treated by a children’s aid society, we first advised her to contact her caseworker and raise the issue through the society’s internal process.
That's the place
Issues: Children’s aid society; Rights (Get help); Rights (Fairness) Unhappy with his placement at a foster home, a 17-year-old asked his children’s aid society caseworker for a placement change, only to be told the home he was staying in was best for him. Feeling unheard, the young person …
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Unhappy with his placement at a foster home, a 17-year-old asked his children’s aid society caseworker for a placement change, only to be told the home he was staying in was best for him.
Review askew
Issues: Children’s aid society; ; Group home; Rights (Safety); Rights (Get help) A 16-year-old girl living in a group home told us she had asked her children’s aid society worker to initiate a review of her placement because she felt unsafe, but the caseworker didn't follow up with her. We …
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A 16-year-old girl living in a group home told us she had asked her children’s aid society worker to initiate a review of her placement because she felt unsafe, but the caseworker didn't follow up with her.
Harsh choice
A provincial government employee complained to us that the practices of the Workplace Discrimination and Harassment Prevention Office (WDHP) were onerous and unfair. This office, part of the Ministry of Government and Consumer Services, investigates complaints of discrimination and harassment in …
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A provincial government employee complained to us that the practices of the Workplace Discrimination and Harassment Prevention Office (WDHP) were onerous and unfair.
Coverage confusion
Issues: Rights (Good care); Rights (Get help) A pregnant youth called us for help when she went for an ultrasound and was told her health card was cancelled. She thought her children's aid society worker had cancelled her health coverage. We determined that the card wasn't cancelled, but required …
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A pregnant youth called us for help when she went for an ultrasound and was told her health card was cancelled.
Staying connected
Issues: Children’s aid society; Group home; Rights (Fairness) A young person in a treatment group home called us, saying she felt like she had no one to talk to. We determined that she was connected to a children's aid society and a children's mental health agency, but she wasn't aware of either …
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A young person in a treatment group home called us, saying she felt like she had no one to talk to.
Moving on
Issues: Group home; Rights (Get help) A 15-year-old who had been in a group home for three years sought our help in moving into a foster home where he could become more independent. Our staff explained his right to a placement review through the Residential Placement Advisory Committee, which he …
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A 15-year-old who had been in a group home for three years sought our help in moving into a foster home where he could become more independent.
Unfinished business
A man complained to our Office about the WSIB after he had not received an update on his compensation application for almost a year. When we contacted WSIB officials, they acknowledged that a decision letter prepared for the man eight months earlier had never been finalized. As a result of our …
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A man complained to our Office about the WSIB after he had not received an update on his compensation application for almost a year.
Privacy dependent
The widow of a man killed in a workplace accident complained to us that WSIB would not extend survivor benefits to her son, because it had no evidence that the worker, who was not the boy’s biological father, was his legal parent at the time of the accident. The decision letter also provided her no …
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The widow of a man killed in a workplace accident complained to us that WSIB would not extend survivor benefits to her son, because it had no evidence that the worker, who was not the boy’s biological father, was his legal parent at the time of the accident.
Advisor apology
A man contacted our Office in frustration after the WSIAT heard only one of several claims he had filed, when he was expecting to have them all heard at the same time. Our inquiries determined that the mixup was due to the Office of the Worker Advisor failing to complete the internal appeals …
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A man contacted our Office in frustration after the WSIAT heard only one of several claims he had filed, when he was expecting to have them all heard at the same time.
